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Massachusetts Bay Transportation Authority (MBTA) Customer FAQ

Top Answers & How-to Guides

What is Massachusetts Bay Transportation Authority (MBTA)'s Phone Number?

The question we are asked most often is about how to talk to Massachusetts Bay Transportation Authority (MBTA) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I transfer between different modes of transportation using my fare card?

Yes, you can transfer between different modes of transportation using your fare card. The Massachusetts Bay Transportation Authority...
Ask any question you have about Massachusetts Bay Transportation Authority (MBTA) customer service, get an answer now.
Contact Massachusetts Bay Transportation Authority (MBTA) customer service

Overview

What is the MBTA?

The Massachusetts Bay Transportation Authority (MBTA) is the public agency responsible for operating and managing all public transportation...
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Fares

What does the MBTA fare cover?

The MBTA fare covers the cost of public transportation services provided by the Massachusetts Bay Transportation Authority. This includes...
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Are there discounts for seniors/students/children?

Yes, the Massachusetts Bay Transportation Authority (MBTA) offers discounts for seniors, students, and children. Seniors aged 65 or...
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Passes

What are the different types of passes available?

The MBTA offers various types of passes catering to different travel needs. The available options include the CharlieCard, which is...
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Hours

What are the hours of operation for the MBTA?

The MBTA operates with specific hours that vary depending on the mode of transportation. Generally, subway lines and the Silver Line...
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Bicycles

Can I bring bicycles on the MBTA?

Yes, bicycles are permitted on the MBTA, subject to certain guidelines. During weekdays, bicycles are allowed on all subway lines except...
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Pets

Are pets allowed on the MBTA?

No, pets are not allowed on the MBTA. However, service animals are permitted to accompany individuals with disabilities while utilizing...
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Accessibility

What accessibility services does the MBTA provide?

The MBTA provides a range of accessibility services to ensure an inclusive and convenient travel experience for all passengers. These...
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Transfers

Can I transfer between different modes of transportation using my fare card?

Yes, you can transfer between different modes of transportation using your fare card. The Massachusetts Bay Transportation Authority...
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