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MainStay Suites Customer FAQ

Top Answers & How-to Guides

How do I Contact MainStay Suites Customer Service?

The question we are asked most often is about how to talk to MainStay Suites customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent MainStay Suites Customer Questions

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Amenities

What amenities are offered at MainStay Suites?

MainStay Suites provides various amenities to enhance guest comfort, including fully equipped kitchens, free Wi-Fi, laundry...
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Is there free Wi-Fi available for guests?

MainStay Suites generally provides complimentary Wi-Fi for guests as part of its amenities, but availability can vary by...
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Do MainStay Suites offer breakfast?

MainStay Suites generally offers complimentary breakfast, featuring items like pastries, cereals, fruits, yogurt, and...
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Is there a fitness center available at MainStay Suites?

MainStay Suites usually provides fitness centers at various locations, but this can differ by property. Guests are encouraged...
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Do MainStay Suites have a pool?

The availability of a pool at MainStay Suites depends on the specific property, as amenities can differ. While some locations...
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Are there any smoking/non-smoking rooms available?

MainStay Suites generally offers both smoking and non-smoking rooms, but this varies by location. It is best for guests to...
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Policies

What is the cancellation policy?

Cancellation policies at MainStay Suites can differ by property and reservation type. Generally, cancellations are penalty-free...
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What is the minimum age requirement for check-in?

Generally, guests must be at least eighteen years old to check in at MainStay Suites, presenting valid identification. However,...
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Guests Services

Are pets allowed at MainStay Suites?

MainStay Suites generally allows pets, but policies can differ by location. Many properties have size restrictions and may...
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What are the check-in and check-out times at MainStay Suites?

MainStay Suites generally allows check-in around 3:00 PM and check-out at approximately 11:00 AM. Individual locations may...
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Is there parking available for guests?

MainStay Suites generally provides parking for guests, though options may differ by location. Most locations offer...
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Is there a shuttle service to the airport provided by MainStay Suites?

MainStay Suites generally does not offer airport shuttle services as a standard feature across its properties. However,...
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We look to the MainStay Suites issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MainStay Suites issues reported to GetHuman
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