MSN Windows Live Assistance Customer FAQ

If your Hotmail account is blocked, you may have to verify your identity or reset your password to unblock it. To do this, you need to go to the Microsoft login page, enter your Hotmail address and select 'Next'. If you see a message stating that your account is blocked, select 'Next' for steps to unblock it. If it asks for a security code, check your alternate email or phone for the code, enter it, and then select 'Next'. Now, you can reset your password. After resetting your password, be sure to update your security info to prevent this from happening in the future.

We're sorry you're having difficulty accessing your email. If you're unable to unlock your account following the instructions provided by MSN Hotmail customer support, ensure that you've accurately provided all necessary security information or backup email addresses. You may also perform these steps: Use a different browser; clear your browser's cache and cookies; disable any pop-up blockers; and ensure that you're using the updated browser version. It's also crucial to check that your caps lock is off when typing your password, as Hotmail passwords are case sensitive.

If you're unable to login to your Hotmail account without a phone number or recovery email, you could use your security question as a last option. Alternatively, the Microsoft Recover Account form requires you to submit as much information as possible about your account such as your name, birth date, passwords you recall, email subjects, and addresses of contacts in your account. Microsoft evaluates these details and responds within 24 hours. Remember, accurate and full information can increase the chance of account recovery. If, however, you can't do this, consider starting a new email account.