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Loccitane Customer FAQ

Top Answers & How-to Guides

What is Loccitane's Phone Number?

The question we are asked most often is about how to talk to Loccitane customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Newsletter and Membership

How do I sign up for the newsletter?

To subscribe to Loccitane's newsletter, one should visit loccitane.com where an email sign-up section is usually found on the...
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What is L'Occitane's loyalty program?

L'Occitane's loyalty program, called the L'Occitane Rewards Program, rewards customers with points for purchases and engagement...
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Are there any exclusive offers for members of the L'Occitane loyalty program?

L'Occitane's loyalty program, known as L'Occitane Rewards, offers members exclusive perks such as early access to new products,...
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Products and Ingredients

Where can I find L'Occitane products?

L'Occitane products are available at their physical stores, where customers can sample items and receive assistance from staff....
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Are L'Occitane products natural and organic?

L'Occitane emphasizes natural ingredients in its products, often utilizing botanical extracts from sustainable sources. While...
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What are the best-selling products from L'Occitane?

L'Occitane's best-selling products include the Shea Butter Hand Cream for hydration, Almond Shower Oil for gentle cleansing,...
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Company Practices

Do you test on animals?

Loccitane emphasizes its commitment to cruelty-free practices by refusing to test its products on animals. The brand adheres to...
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What is L'Occitane's commitment to sustainability?

L'Occitane is dedicated to sustainability through responsible sourcing of natural ingredients, support for local agriculture,...
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Payment and Shipping

What is L'Occitane's return policy?

L'Occitane's return policy allows customers to return items within thirty days of purchase, provided products are unused and in...
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What payment methods do you accept?

Loccitane accepts various payment methods including major credit cards like Visa and MasterCard, debit cards, and potentially...
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Can I return a product purchased at a store to the online shop?

Products bought in L'Occitane physical stores generally must be returned to the same store, not the online shop. Returns should...
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Order Information

How long does it take to receive my order?

The delivery duration for Loccitane orders can range from five to seven business days for standard shipping within the...
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Can I track my order online?

Yes, customers can track their orders on the Loccitane website using a tracking number sent via email. This feature provides...
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Can I cancel or change my order after it has been placed?

Once an order is placed with Loccitane, canceling or changing it can be complicated due to processing guidelines. It is...
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Services and Offers

Do you offer gift wrapping services?

Loccitane provides gift wrapping services for various products, enhancing gift-giving. Customers can select this option during...
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Does L'Occitane offer free samples with purchases?

L'Occitane frequently includes complimentary samples with purchases, which can differ based on promotions and availability....
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How can I find store locations that carry L'Occitane products?

To locate stores that sell L'Occitane products, visit their official website where a store locator tool is available. By...
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We look to the Loccitane issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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