Loccitane Customer Service Issues

I reside in North Carolina and am a loyal fan of your products. Recently, while visiting Italy and shopping at your store in Le Gru mall in Torino on Wednesday, 11-14-[redacted], around 3:00 pm, I had an extremely unpleasant encounter with one of the sales representatives. The sales person was rude and disrespectful towards myself and my sister, despite my sister being able to translate my questions into Italian. I intended to make a purchase of around $[redacted], but the salesperson's behavior was unacceptable. I feel that such behavior does not reflect the quality of your products. The salesperson raised her voice, made sarcastic faces, and created a scene in front of other customers. I have been a long-time user of your products and have never encountered such unprofessionalism before. I hope you address this issue. Regards, Sol G.

I am a loyal customer of your store and recently had a frustrating experience at the Roosevelt Field Mall location. During my visit on Friday, I encountered issues with a sales representative, Store # L14002 Rep11895, who incorrectly rang up my purchases twice. Thankfully, Karen, a more experienced staff member, had to intervene to correct the errors and process refunds. The saleswoman was unapologetic and had a negative attitude throughout the ordeal. In addition, another customer had a similar problem and required assistance from Christina to adjust their receipt. This level of service is unacceptable and reflects poorly on the business. It is concerning when encountering staff members who seem ill-equipped for their roles and fail to provide satisfactory customer service. My experience left me disappointed and may deter other customers from visiting the store. Sincerely.

Dear Sirs, I recently purchased products from L'Occitane en Provence located at Rue Espariat, [redacted] Aix en Provence. My bill number is [redacted]. When attempting to claim a tax refund at the French border, the customs officials refused to stamp my bill. This was due to the saleswoman at L'Occitane making a copy of the tax paper with an incomplete barcode (please see attached images). As a result, I have incurred a loss of €45.75, which is quite significant. I am now back in Thailand and would appreciate your assistance in resolving this matter promptly. Thank you in advance for your cooperation. Best regards, K. Wongsnara

I need to discuss my final paycheck with someone. I had 12 sick hours (I was in a car accident on the way to work) and worked a full 8-hour day, but had to take 2 days off due to back pain. My manager did not input my 12 hours of sick time. I would like my final check to be sent to my home address instead of the store. Also, I should receive a $[redacted] check for my Holiday referral. I would appreciate a call so we can discuss these matters further. Thank you.

I have bought the Verbena body wash on several occasions and always loved the lemon scent. I have gifted it to friends and family. However, I recently purchased a refill and a small pump size from your store, and I am extremely disappointed that they do not have the same lemon scent as before. I even noticed that the wash itself was darker in color than usual. My husband also found the difference in scent disappointing. Considering the cost, I would appreciate it if you could send me a replacement with the correct scent. This experience has been very disappointing for me.