What is L'Occitane's return policy?

L'Occitane offers a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchased products, you can return them within 30 days of the purchase date. The products should be unopened, unused, and in their original condition and packaging. Proof of purchase, such as the receipt or shipping confirmation, will be required for returns. L'Occitane provides three convenient return options: returning items to a local store, via mail to their warehouse, or by contacting customer service for assistance. Refunds will be issued to the original form of payment, excluding any shipping charges. This policy ensures that L'Occitane customers can shop with confidence and receive a prompt resolution to any concerns.