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LionBrand.com Customer FAQ

Top Answers & How-to Guides

How do I Contact LionBrand.com Customer Service?

The question we are asked most often is about how to talk to LionBrand.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on LionBrand.com, visit their website and find the "Sign Up" or "Create Account" option. Complete the...

What payment methods do you accept?

LionBrand.com allows various payment options including major credit cards like Visa, MasterCard, American Express, and...
Ask any question you have about LionBrand.com customer service, get an answer now.

Recent LionBrand.com Customer Questions

How to find Lion Brand discontinued yarn

To find Lion Brand discontinued yarn, you can visit the section of their website specifically for discontinued yarns. Alternatively, you might check resale sites, local yarn stores, or online communities where other crafters may have what you're looking for.
Asked Jul 1, 2024 6:00 PM

Help me with my LionBrand.com customer service issue

Order Management

How do I track my order?

To track an order from LionBrand.com, customers should check their order confirmation email for a tracking number and carrier...

What is your return policy?

LionBrand.com has a customer-centric return policy allowing returns within thirty days for unused items in original packaging....

Can I cancel my order?

LionBrand.com has cancellation policies that depend on the order's status. If an order is processed or shipped, cancellation...

Can I return yarn that has been partially used?

Generally, yarn that has been partially used is not returnable due to its condition. Unused yarn may be eligible for return...

Account and Payment

How do I create an account?

To create an account on LionBrand.com, visit their website and find the "Sign Up" or "Create Account" option. Complete the...

What payment methods do you accept?

LionBrand.com allows various payment options including major credit cards like Visa, MasterCard, American Express, and...

Can I use multiple coupon codes on a single order?

Lion Brand typically allows only one coupon code per order to streamline checkout and manage discounts. Occasionally, special...

Do you have gift cards available?

LionBrand.com generally does not sell gift cards directly, but they offer many products suitable for gifts. Consider purchasing...

Shipping Information

Do you offer international shipping?

LionBrand.com does offer international shipping, but details, including costs and delivery times, vary by destination....

What is your privacy policy?

LionBrand.com prioritizes user privacy, detailing how it collects and secures personal information. This includes automatic...

Yarn Information

What is the Lion Brand yarn weight system?

The Lion Brand yarn weight system categorizes yarn based on thickness from lace weight to jumbo weight, using a scale of zero...

What materials are your yarns made from?

Lion Brand provides a wide variety of yarns made from both natural fibers like cotton, wool, and alpaca, as well as synthetic...

How do I care for my Lion Brand yarn?

Caring for Lion Brand yarn varies by type; therefore, referring to the care label is essential. Most yarns are machine washable...

Where can I find patterns for Lion Brand yarn?

Lion Brand provides a vast selection of patterns for various yarns on their official website, suitable for all skill levels....

Classes and Support

Do you offer classes or tutorials on how to use your products?

Lion Brand Yarn provides a range of resources, including tutorials and videos, for customers to learn how to use their products...

Do you have a customer loyalty program?

LionBrand.com does not have a conventional loyalty program but provides ways to connect through newsletters, special offers,...
We look to the LionBrand.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
LionBrand.com issues reported to GetHuman
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