What is your return policy?

LionBrand.com offers a customer-friendly return policy that is designed to ensure satisfaction with their products. Generally, items purchased from the Lion Brand site can be returned within thirty days of the purchase date. In order to qualify for a return, the products need to be in their original condition and packaging. This means that they should not have been used or altered in any way. The company ensures that customers can return yarn and other merchandise that may not meet their expectations or needs. When returning items, customers typically need to include a copy of their original invoice or proof of purchase. This helps facilitate the return process more smoothly. It is also important to note that shipping and handling fees incurred at the time of purchase are generally non-refundable. Therefore, customers may need to cover the cost of return shipping, unless the return is a result of a mistake made by Lion Brand. While Lion Brand focuses on customer satisfaction and takes care to handle returns efficiently, it is advisable for customers to directly check the specific return instructions located on the website. This section usually contains detailed information on how to process a return, including any specific forms that may need to be filled out or instructions for shipping the return back. For any further questions or clarification, customers may want to explore the contact information available on the current web page as well. In this way, they can ensure they are following the most accurate and up-to-date guidelines provided by LionBrand.com.