What is your return policy?

Our return policy at LionBrand.com allows customers to return any unused, unopened items within 30 days of purchase for a full refund. We understand that sometimes our customers may change their minds or receive products that do not meet their expectations. In such cases, we strive to provide a hassle-free return experience. To initiate a return, simply contact our customer service team with your order information and reason for return. Please note that we are unable to accept returns on any items that have been opened or used, including yarn that has been wound or separated from its original packaging. LionBrand.com is committed to ensuring customer satisfaction and will promptly process refunds upon receiving the returned items.