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Levi's Customer FAQ

Top Answers & How-to Guides

What is Levi's's Phone Number?

The question we are asked most often is about how to talk to Levi's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Gift Card Information

How Do I Buy a Gift Card from Levi's?

Customers can purchase a physical gift card or an eGift card from Levi's. You can only purchase five physical gift cards or one...
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What Do I Do If My Levi’s Gift Card Balance Won’t Load?

Check your Internet connection if your Levi's gift card balance won't load. Find out if your Levi's gift card balance is still...
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How Do I Check the Balance on My Levi’s Gift Card?

If you have Levi's gift card and you want to check the balance of your Levi's gift card, go to the homepage of Levi's and sign...
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How Do I Request a Refund to a Gift Card from Levi's?

You can return any Levi's purchase made with a gift card and get the refund applied to that gift card if you make the return...
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How Do I Send Someone a Levi's Gift Card?

For the denim lover in your life, a Levi's gift card is the perfect gift option. You can send an electronic gift card through...
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How Do I Use My Levi’s Gift Card for My Purchase?

If you have Levi's gift card, sign in to your account and click on Shop Now. Select the product you want in the drop-down menu...
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Do Levi's gift cards expire?

Levi's gift cards do not have an expiration date, allowing users to redeem them whenever they wish. However, it's wise to check...
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Can I use multiple gift cards for a single purchase at Levi's?

Levi's allows customers to use multiple gift cards for one purchase, both in-store and online. Users can enter each card's...
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Is there a maximum limit on the amount I can load onto a Levi's gift card?

Levi's gift cards typically allow users to load a maximum of $500, and there is often a minimum load of around $10. For the...
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Do Levi's gift cards work internationally?

Levi's gift cards usually have limitations on their use outside the country of purchase, being valid primarily in that region....
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What if my Levi's gift card is lost or stolen?

If a Levi's gift card is lost or stolen, one should gather relevant information like the card number and purchase details....
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Returns and Refunds

What is Levi's return policy?

Levi's return policy offers customers the ability to return or exchange items within thirty days of purchase, with items...
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How long does it take to receive a refund to my original payment method?

Levi's generally processes refunds within a few business days after a return is received and approved. However, it may take up...
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Can I return Levi's products purchased online to a physical store?

Levi's allows customers to return online purchases at physical stores, provided the items are in original condition with tags...
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Shipping and Payment

What payment methods does Levi's accept?

Levi's accepts a range of payment methods, including major credit and debit cards like Visa and MasterCard, as well as PayPal....
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Does Levi's offer free shipping?

Levi's occasionally provides free shipping during promotions, which usually comes with certain conditions like a minimum...
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We look to the Levi's issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Levi's issues reported to GetHuman
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