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LevelUp Customer FAQ

Top Answers & How-to Guides

What is LevelUp's Phone Number?

The question we are asked most often is about how to talk to LevelUp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I link my credit card to my LevelUp account?

Yes, linking a credit card to a LevelUp account is possible for easier transactions. Users can do this through the app's...

Can I view my transaction history on LevelUp?

Yes, users can track their transaction history on LevelUp, which includes details about purchases, earned rewards, and...
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General Information

What is LevelUp?

LevelUp is a mobile payment and rewards app that simplifies transactions at dining and retail locations. Users make quick...
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Is LevelUp available internationally?

LevelUp mainly caters to the United States, focusing on mobile payments and rewards. While some features might be accessible...
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Is there a mobile app for LevelUp?

LevelUp does offer a mobile app that allows users to manage their gaming accounts, track rewards, and access deals from...
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Usage and Restrictions

Can I use LevelUp at any restaurant?

LevelUp functions with various participating restaurants that accept its payment system, but not all establishments do. Users...
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Can I use LevelUp to order food ahead of time?

LevelUp allows users to order food ahead from participating restaurants via the app. Customers can view menus, choose items,...
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Are there any restaurant restrictions when using LevelUp?

LevelUp connects users to various restaurants, but participation varies by location. Some restaurants may not be included, and...
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Payment and Fees

What payment methods are accepted on LevelUp?

LevelUp accepts various payment methods, including credit and debit cards, mobile wallets like Apple Pay and Google Pay, and...
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Can I link my credit card to my LevelUp account?

Yes, linking a credit card to a LevelUp account is possible for easier transactions. Users can do this through the app's...
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Are there any fees associated with using LevelUp?

LevelUp mainly offers a cost-free payment experience for consumers using participating merchants. However, fees could arise...
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How do I update my payment information on LevelUp?

To change payment information on LevelUp, log into your account via the app or website. Then, go to account settings or the...
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Rewards Program

How can I earn rewards using LevelUp?

Users can earn rewards on LevelUp by shopping at participating merchants, accruing points or cash back with purchases....
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How can I redeem my rewards on LevelUp?

To redeem rewards on LevelUp, first ensure you have enough points from purchases or promotions. Open the app, go to the rewards...
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Account Management

Can I view my transaction history on LevelUp?

Yes, users can track their transaction history on LevelUp, which includes details about purchases, earned rewards, and...
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How can I contact customer support for LevelUp?

To reach customer support for LevelUp, it is recommended to visit their official website or app. There, users can find...
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What should I do if I forget my LevelUp account password?

If a user forgets their LevelUp password, they can reset it by visiting the login page and selecting the "Forgot Password"...
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We look to the LevelUp issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
LevelUp issues reported to GetHuman
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