Updated July 5, 2025

Lands' End Customer FAQ

Recent Lands' End Customer Questions

Help me with my Lands' End customer service issue

Order Tracking and Returns

How do I track my order?

To track a Lands' End order, visit landsend.com and look for the order tracking section in the menu or customer service area....

What is Lands' End return policy?

Lands' End offers a customer-friendly return policy, allowing returns of unwashed and unworn items within ninety days of...

Can I exchange my purchase for a different size/color?

Lands' End allows for size or color exchanges within a specific timeframe, typically sixty days. Customers should return items...

How long does it take to receive a refund?

The refund duration at Lands' End usually takes five to ten business days after the returns are processed. It may vary based on...

What should I do if I received a damaged item?

If a customer receives a damaged item from Lands' End, they should take photos of the item and packaging for documentation....

What is the process for return shipping?

Lands' End simplifies the return process for customers by allowing them to access their order history online. Customers can...

Do you offer international shipping?

Lands' End does offer international shipping, but the countries eligible may vary. Customers can find details about shipping...

How often does Lands' End restock items?

Lands' End typically restocks items in response to customer demand and seasonal trends, with core products replenished more...

Can I find Lands' End products in physical stores?

Lands' End mainly sells products online but does have some physical stores and partners, like department stores and specialty...

What payment methods do you accept?

Lands' End provides various payment options, including major credit and debit cards, PayPal, and gift cards. Customers can view...

Are there any discounts or promotions available?

Lands' End provides various discounts and promotions throughout the year, including seasonal sales and special offers for new...

Can I sign up for email notifications on sales and promotions?

Individuals can indeed sign up for email updates on sales and promotions from Lands' End by visiting their website. Typically,...

Are there seasonal sales at Lands' End?

Lands' End generally runs seasonal sales throughout the year, often during major holidays and events, featuring notable...

What is the Lands' End loyalty program?

Lands' End features a loyalty program called "Lands' End Rewards," which allows customers to earn points for qualifying...

Are gift cards available for purchase at Lands' End?

Lands' End offers gift cards that allow customers to gift apparel or home goods without picking items themselves. These cards...

Do you have a loyalty program for frequent shoppers?

Lands' End offers a loyalty program that rewards frequent shoppers with points on purchases, exclusive sales access, special...

Can I order a personalized item?

Lands' End provides the option to personalize various products, including clothing and tote bags, by adding monograms or text,...

What is the quality guarantee for Lands' End products?

Lands' End is committed to quality and customer satisfaction, offering a guarantee that allows returns or exchanges for any...

Is there a size chart available for your clothing?

Lands' End provides a size chart to help customers find the right fit for various clothing categories. It includes sizes for...

What sizes are available for plus-size clothing?

Lands' End provides a comprehensive range of plus-size clothing, typically from 1X to 5X, accommodating varied body shapes....

Is customization available for promotional gifts?

Lands' End provides various customization choices for promotional gifts, including embroidery and screen printing for apparel...

We look to the Lands' End issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Lands' End issues reported to GetHuman

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