Log in to your Kroger account if you have a problem with your Kroger delivery. Select My Account. Choose Orders from the menu. Select the order you want to report an issue with, and click Report an Issue with Delivery from the Actions dropdown menu. Kroger will send an email confirmation when it has received your report. Follow up with customer service if you have any questions about your order.
You can contact the company in several ways if you have a problem with your Kroger delivery. Depending on how long you have to wait for your order and what customer service options are available, consider contacting the store directly or using Kroger's online contact form. Here are the steps to report an issue with Kroger delivery.
Start reporting an issue with Kroger delivery by logging in to your Kroger account. You can do this by entering your username and password.
Once you log in, select My Account option from the navigation bar. Then, select Order History. This will bring a list of all orders you placed using Kroger delivery.
If you have any questions or concerns about your order, there will be an option for reporting a problem at the bottom of each order. Click the option and follow the prompts.
Click the order number that corresponds to the order in question. This will open a page showing details about that order — including any issues that may have occurred during delivery or pickup. From there, click Report Delivery Issue. This will take you through a series of questions to describe what happened during delivery or pickup, so Kroger can investigate further.
If you have a problem with a Kroger delivery, select Report an Issue with Delivery from the dropdown menu. Then, choose a reason from the list and provide more details about what's wrong so Kroger can investigate.
Choose the reason for your report:
After completing the form, tap Submit to report an issue with Kroger delivery. You'll see a confirmation screen that says it has sent your message.
If you reported an issue with Kroger delivery online, wait for an email from Kroger confirming that it has received your report. This ensures that your issue gets the attention it deserves and helps identify and resolve the problem as soon as possible. If you don't receive a response after about a specified time of reporting the problem, call Kroger's customer service.
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