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Knology Customer FAQ

Top Answers & How-to Guides

How do I Contact Knology Customer Service?

The question we are asked most often is about how to talk to Knology customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Knology Customer Questions

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Services Offered

What services does Knology offer?

Knology provides a range of communication and entertainment services, which include high-speed Internet, cable TV with numerous...
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What are the available internet speeds offered by Knology?

Knology presents a variety of internet speeds to meet different customer requirements, starting from about 25 megabits per...
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Can I bundle internet and TV services with Knology?

Yes, Knology allows customers to bundle internet and television services, which can result in a single bill and potential...
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What are the available TV packages and channels with Knology?

Knology provides several television packages that cater to different viewing preferences, typically including basic, expanded,...
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Contracts and Policies

What is the contract length for Knology services?

Knology's contract lengths can vary based on the service and promotions offered. They usually provide options ranging from...
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Are there any data caps or usage limits with Knology internet?

Knology internet plans may have varying data caps or usage limits based on the specific package chosen. Some plans could impose...
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What is the cancellation policy for Knology services?

Knology's cancellation policy can vary by service type and contract terms, typically requiring a notice period of about thirty...
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Can I upgrade my internet speed without extending my contract?

Upgrading internet speed with Knology typically does not require contract extension, allowing customers to choose higher-speed...
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Can I pause my service temporarily with Knology?

Knology allows for temporary service pauses across various categories such as Internet, TV, or phone. Customers should check...
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Streaming and Accessibility

Can I access streaming platforms with Knology TV services?

Knology TV generally allows access to popular streaming platforms like Netflix and Hulu, depending on the specific service...
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What are the DVR options if I subscribe to Knology TV?

Knology TV subscribers have access to various DVR options, from standard digital video recorders to advanced models with...
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Customer Support

Does Knology offer a warranty for their equipment?

Knology usually provides a warranty for its equipment, covering issues related to materials and workmanship. Warranty specifics...
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Is there an app available for managing my Knology services?

Knology does not provide a specific mobile app for service management, but users can manage their accounts via the web portal...
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What is the installation timeline for new services?

The timeline for installation of new services with Knology depends on factors like service type, location, and demand....
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What are the customer support options available if I face issues?

Knology provides various customer support options for service-related issues, including a detailed help section on their...
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How do I change my Knology service address?

To change a Knology service address, customers usually need to inform Knology via their official website. This involves...
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We look to the Knology issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Knology issues reported to GetHuman
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