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KennethCole.com Customer FAQ

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What is KennethCole.com's Phone Number?

The question we are asked most often is about how to talk to KennethCole.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent KennethCole.com Customer Questions

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Order Tracking and Delivery

How do I track my order?

To track an order from KennethCole.com, customers should check their email for a confirmation that contains a tracking number...
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Can I cancel or modify my order after it has been placed?

Once an order is placed on KennethCole.com, modifications or cancellations can be difficult due to quick processing times....
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How long will it take to receive my order?

Delivery times from KennethCole.com depend on shipping method and destination. Standard shipping within the contiguous United...
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Returns and Exchanges

What is your return policy?

KennethCole.com offers a return policy allowing returns within thirty days of delivery, provided items are in original...
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Can I exchange an item purchased online at a physical store?

Exchanging online purchases at a physical Kenneth Cole store is usually permitted, provided the item is unworn, intact, and has...
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What should I do if I receive the wrong item?

If you receive the wrong item, review your order confirmation to confirm the error. Then, check KennethCole.com for return or...
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Shipping and International

Do you offer international shipping?

KennethCole.com provides international shipping to certain countries, although availability may differ due to regulations....
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Do you offer gift wrapping?

KennethCole.com does not generally provide gift wrapping for online orders, but their items are often attractively packaged....
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Payment and Promotions

What payment methods do you accept?

KennethCole.com allows various payment methods for customer convenience, including major credit and debit cards like Visa,...
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Can I use multiple promo codes on one order?

Typically, customers can use only one promo code per order on KennethCole.com, as is standard for many retailers. The first...
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Sizing and Loyalty

What is your sizing chart?

KennethCole.com provides a detailed sizing chart for footwear and clothing to help customers find the right size. It includes...
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Do you have a loyalty program?

KennethCole.com does not have a traditional loyalty program, but it offers exclusive promotions and discounts. Signing up for...
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Are gift cards available for purchase?

KennethCole.com provides gift cards for purchase, making it easy to give stylish fashion gifts. Customers can select amounts...
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Policy Information

What is your privacy policy?

KennethCole.com prioritizes customer privacy and security, collecting personal data like names and payment details for...
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Are special collections or limited editions available?

Kenneth Cole provides a variety of special collections and limited edition items that highlight innovative designs and unique...
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We look to the KennethCole.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
KennethCole.com issues reported to GetHuman
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