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Justlenses.com Customer FAQ

Top Answers & How-to Guides

What is Justlenses.com's Phone Number?

The question we are asked most often is about how to talk to Justlenses.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I purchase prescription lenses from Justlenses.com?

Yes, customers can purchase prescription lenses from Justlenses.com. We understand that many people rely on prescription lenses for...
Ask any question you have about Justlenses.com customer service, get an answer now.

Returns and Exchanges

How do I return or exchange a product?

To return or exchange a product purchased on JustLenses.com, simply contact our Customer Service team. They will provide you with detailed...

What is your return policy?

At Justlenses.com, we understand that mistakes can happen or preferences may change. That's why we offer a hassle-free return policy Our return policy allows you to return unopened and undamaged boxes of contact lenses within 365 days of receiving them. We accept returns for any reason and provide a full refund, excluding any shipping charges. However, please note that opened or damaged boxes cannot be returned, as they may compromise the safety and hygiene of the product. To initiate a return, simply contact our customer service team, who will guide you through the process and provide a return authorization number. Once we receive the returned items, we will promptly process your refund. At Justlenses.com, we strive to ensure your satisfaction, and our flexible return policy reflects that commitment to making your experience seamless and worry-free. Shop with confidence knowing that we're always here to accommodate any issues that may arise....

Payment Methods

What payment methods are accepted on Justlenses.com?

Justlenses.com accepts payment through a variety of convenient methods to suit your preference. You can pay for your contact lens order...

Order Changes

Can I cancel or make changes to my order after it has been placed?

Yes, you can cancel or make changes to your order on Justlenses.com, but only if the order has not been processed or shipped. To cancel...

Order Processing

How long does it take to process and ship an order?

At Justlenses.com, we strive to process and ship orders as quickly as possible. Our average processing time for orders is 1-2 business...

Shipping Options

What shipping options are available?

Justlenses.com offers several shipping options to suit the needs of their customers. Standard shipping is the most common option, with...

International Shipping

Do you offer international shipping?

Yes, we offer international shipping. Justlenses.com is committed to ensuring that customers worldwide can access and receive the contact...

Discounts and Promotions

Are there any discounts or promotions available for Justlenses.com?

Yes, Justlenses.com offers various discounts and promotions to help customers save on their purchases. Customers can frequently find...

Order Tracking

Can I track the status of my order?

Yes, you can track the status of your order on Justlenses.com. We understand the importance of keeping our customers informed about...

Product Issues

What if I receive a defective or damaged product?

If you receive a defective or damaged product from Justlenses.com, we apologize for any inconvenience caused. As part of our commitment...

Prescription Lenses

Can I purchase prescription lenses from Justlenses.com?

Yes, customers can purchase prescription lenses from Justlenses.com. We understand that many people rely on prescription lenses for...

Help me with my Justlenses.com customer service issue

Ask any question you have about Justlenses.com customer service. We will do our best to get you answers right away.
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