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JustFab Customer FAQ

Top Answers & How-to Guides

What is JustFab's Phone Number?

The question we are asked most often is about how to talk to JustFab customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about JustFab customer service, get an answer now.
Contact JustFab customer service

Recent JustFab Customer Questions

Can you apply 13 VIP credits all at once?

No, you cannot apply 13 VIP credits all at once. There is a limit to the number of credits you can use in a single transaction.
Asked Jan 19, 2026 11:45 PM

Can I cancel my JustFab VIP membership?

Yes, you can cancel your JustFab VIP membership at any time. Simply follow the cancellation process through your account settings. Keep in mind that if you cancel, you may lose access to the benefits of being a VIP member.
Asked Nov 2, 2025 12:05 PM

Help me with my JustFab customer service issue

Refunds and Returns

How Do I Get a Refund from Justfab?

JustFab sells quality items mostly clothing and shoes. The fashion items are a hit. You can get a refund from JustFab by...
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What is JustFab's return policy?

JustFab's return policy allows customers to return unworn, unwashed items within 30 days of delivery using a provided return...
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How long does it take to receive a refund from JustFab?

The duration for receiving a refund from JustFab varies, typically taking one to two weeks. Once a return is processed, refunds...
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Can I return an item if I have worn it?

JustFab's return policy generally requires items to be unworn and undamaged for returns, but exceptions may apply for worn...
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What is the process for exchanging a product?

Exchanging a product with JustFab involves logging into your account, checking the item’s eligibility, initiating the exchange...
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Membership and Payment

What payment methods does JustFab accept?

JustFab accepts various payment methods, including major credit cards like Visa, MasterCard, American Express, and Discover, as...
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Can I cancel my JustFab VIP membership?

Members can cancel their JustFab VIP membership at any time and continue enjoying benefits until the billing cycle ends if...
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Can I pause my JustFab membership?

JustFab does allow members to pause their memberships, meaning no charges or monthly credits during the pause. This feature is...
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How does the JustFab VIP membership work?

The JustFab VIP membership provides unique advantages such as exclusive discounts and a tailored shopping experience. Members...
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Shopping and Discounts

What is JustFab's sizing chart?

JustFab offers a detailed sizing chart that assists customers in selecting the right size for shoes, clothing, and accessories....
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Can I shop without a JustFab membership?

Yes, individuals can shop without a JustFab membership, but they may face some restrictions. While non-members can browse and...
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Are there seasonal sales or discounts?

JustFab regularly hosts seasonal sales and discounts, especially during significant holidays, allowing members to save on...
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We look to the JustFab issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
JustFab issues reported to GetHuman
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