© GetHuman Inc.

How do I cancel a recurring bill payment with JP Morgan Chase?

Nov 14, 2023
  1. Sign in to your account on the website. 
  2. Tap Pay & Transfer and select Automatic Payments under Chase payments. 
  3. Go to the drop-down menu and choose the account associated with your bills. 
  4. Select Turn Off and confirm. 

There's a cut-off for payment cancellation. For a Chase prepaid or checking account, the cut-off is at 11 p.m. EST on a business day. For a non-Chase account, the cut-off time is 8 p.m. EST on a business day. 

To cancel a one-time payment, follow the steps below:

  1. Sign in to your account and select Pay & Transfer. 
  2. Tap Payment Activity and select Auto Loans/Leases. 
  3. Select Cancel on the payment you wish to cancel and confirm it. 

How to View Transaction Activity Online 

JP Morgan customers can view all their transactions online or on the app. The account activity will also be available on your billing statements. Below are the steps to view your transaction activity:

  1. Log in to your account and select the account you'd like to view. 
  2. Go to the Account Activity Section and select a timeframe. Tap the Showing drop-down to see your transaction activity. 

Setting Up Automatic Payments and Making a One-time Payment

You can use your account with JP Morgan Chase to pay your bills or add a non-Chase account. If you wish to set up automatic payments to ensure you never forget a bill, just log in to your account and select Pay Lease or Pay Loan. Carefully follow the on-screen instructions to successfully set up automatic payments with JP Morgan Chase. 

If you want to make a one-time payment, follow the steps below:

  1. Sign in to your Chase account and select Pay Lease or Loan. 
  2. Select the payment type, account and the payment date. 
  3. Tap Pay this Bill and hit Pay It to submit your payment. 

When you have a loan with JP Morgan Chase and want to pay it off early, note that they don't charge prepayment fees. You can request a loan payoff quote should you wish to fully pay off your loan. Below are the detailed steps to request a loan payoff quote:

  1. Log in to your account and select More and check the drop-down menu for the See a payoff quote. 
  2. Verify or update your address before completing the process, ensuring you get the quote. 
  3. Check your option for paying off your loan, and make sure to cancel any recurring payments when the loan is fully paid. 

Customers are also given other options to pay their financial obligations. They can use a check or a money order and send the payment five to seven business days before the due date. Another way to pay your bill is by calling the automated service number and using your Chase or other bank account for payment. If you have other concerns about your account with JP Morgan Chase, please contact Customer Support

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why does GetHuman Write How-to Guides for JPMorgan Chase Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

JPMorgan Chase

Asked 2 years ago
Updated 2 years ago
Viewed 882,124 times
Sign in to your account
Automatic payments
Chase payments
One-time payment
Transaction activity online
Set up automatic payments
Loan payoff quote
Pay your bills
Loan payoff
Payoff quote
Customer support

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!