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Internet Connection Customer FAQ

Top Answers & How-to Guides

What is Internet Connection's Phone Number?

The question we are asked most often is about how to talk to Internet Connection customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Internet Connection Customer Questions

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Troubleshooting

How do I troubleshoot a slow internet connection?

To troubleshoot a slow internet connection, check if the issue is device-specific or widespread, restart affected devices, and...
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What are the typical reasons for an internet outage?

Internet outages can stem from several factors including physical damage to infrastructure from severe weather or accidents,...
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What should I do if my internet connection drops frequently?

If your internet connection drops often, check the modem and router cables for proper connections. Restarting these devices can...
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Types of Connections

What is the difference between broadband and dial-up?

Broadband and dial-up are different internet connection types, with broadband providing high-speed access over various...
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What are the different types of internet connections available?

There are various types of internet connections available, including DSL, cable, fiber optic, satellite, and wireless options....
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What is the average speed of your internet connection?

The average speed of an internet connection varies based on service type, location, and provider infrastructure. Typically,...
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Equipment and Setup

Can I use my existing modem/router with your service?

Most Internet Connection services work with various modems and routers, but not all devices are compatible with every service...
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Are there equipment rental fees for your internet service?

Internet Connection generally has equipment rental fees for items like modems and routers. These charges depend on the selected...
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What are your internet installation options?

Internet Connection provides various installation choices, primarily self-installation and professional installation....
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Speed and Plans

What is data usage and how does it affect my internet connection?

Data usage refers to the total amount of data utilized via an Internet connection, affecting activities like browsing and...
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Can I upgrade my internet speed plan?

Upgrading your internet speed plan with Internet Connection is generally possible, as they offer various speed options. You can...
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Do you offer unlimited data plans for internet usage?

Internet Connection offers a variety of plans, some of which may include unlimited data options tailored for heavy users....
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Testing and Monitoring

Can I pause or temporarily disable my internet service?

Internet Connection usually does not provide a formal option to pause or temporarily disable internet service. However, some...
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How can I test my internet speed?

To accurately test internet speed, use a wired connection and visit trusted sites like speedtest.net or Fast.com. Start the...
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What precautions are taken to ensure data security with your internet service?

Internet Connection prioritizes data security by employing encryption for data transmission, utilizing firewalls, and...
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