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Internet Connection Customer FAQ

Top Answers & How-to Guides

What is Internet Connection's Phone Number?

The question we are asked most often is about how to talk to Internet Connection customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer unlimited data plans for internet usage?

Yes, we offer unlimited data plans for internet usage. Our unlimited data plans allow you to browse, stream, and download without any...
Ask any question you have about Internet Connection customer service, get an answer now.

Troubleshooting

How do I troubleshoot a slow internet connection?

There are several steps you can take to troubleshoot a slow internet connection. First, try restarting your modem and router. Check...

What are the typical reasons for an internet outage?

There are various typical reasons for an internet outage. One common cause is temporary disruptions in the physical infrastructure,...

Types of Connections

What is the difference between broadband and dial-up?

Broadband and dial-up are two different methods of connecting to the internet, differing significantly in terms of speed and technology. Dial-up utilizes a traditional telephone line to establish a connection, requiring the user to dial a phone number and connecting to the internet at a maximum speed of 56 kilobits per second (Kbps). It uses the existing copper wires of the telephone network, limiting the bandwidth and resulting in slow and unstable connections. Dial-up is not suitable for tasks that demand high-speed internet, such as video streaming or large file downloads. Conversely, broadband delivers high-speed internet access using a wide range of technologies, including digital subscriber line (DSL), cable, fiber-optic, or satellite connections. It offers significantly faster speeds, typically ranging from a few megabits per second (Mbps) to gigabits per second (Gbps), enhancing the overall internet experience. Broadband enables smoother video streaming, faster downloads, online gaming, and simultaneous device connections. In summary, broadband offers faster and more reliable internet connectivity compared to dial-up, making it the preferred choice for modern internet users....

What are the different types of internet connections available?

There are several types of internet connections available, each with its own unique features and suitability for specific needs. One...

Compatibility

Can I use my existing modem/router with your service?

Yes, you can use your existing modem/router with our internet service. We strive to provide a seamless transition for our customers...

Speed

What is the average speed of your internet connection?

The average speed of our internet connection varies depending on the package chosen by the user. We offer a range of plans starting...

Can I upgrade my internet speed plan?

Yes, you can upgrade your internet speed plan. We understand that your internet needs may change over time, and we offer various options...

Data Usage

What is data usage and how does it affect my internet connection?

Data usage refers to the amount of information transmitted over the internet. It includes all the activities such as browsing websites,...

Do you offer unlimited data plans for internet usage?

Yes, we offer unlimited data plans for internet usage. Our unlimited data plans allow you to browse, stream, and download without any...

Service Management

Can I pause or temporarily disable my internet service?

Yes, you can pause or temporarily disable your internet service. Most internet service providers (ISPs) offer this feature to their...

Help me with my Internet Connection customer service issue

Ask any question you have about Internet Connection customer service. We will do our best to get you answers right away.
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