In a nutshell: If there's an issue with your Instacart order, you may be eligible for a refund. To start the process, go to the "Your Orders" page, find the order you want a refund for, click on "Report a problem," select the item with issues, and request a refund. If no refund option appears, contact customer service through the Help Center and live chat. Make sure to have your order details ready for quick resolution.
If there's an issue with your Instacart order, you may be eligible to receive a refund, depending on the situation. It's easy to get the assistance you need if you know where on the website to go. Understanding what steps to take can prove beneficial for getting timely help.
On the Instacart home webpage, go to the upper left corner of the website and click on the black horizontal lines.
On the menu, scroll down and click on “Your orders.”
Find the corresponding order on the “Your orders” page for which you want a refund.
To the right of the corresponding order, click on the red horizontal box that says “Report a problem.”
A question will pop up that says, “We are here to help - tell us what went wrong.” There are two sections: “Item issues” and “Other issues.” Considering you’re seeking a refund, pick an answer from under “Item issues.
Another question will show up that asks, “Which items had issues?” Choose the item for which you want a refund.
The question, “How can we make this right?” will appear. Request a refund.
If no refund option shows up, your item may not be eligible. In this case, you will need to contact customer service.
Click on the horizontal black lines in the upper left corner of the website. Scroll down and click on “Help Center.”
On the lower right of the “Help Center” webpage, click on the green and white chat button.
A page will show up that asks, “Hello! I’m Instacart’s virtual assistant. What can I help you with today?” Enter “Representative” and hit the green and white arrow.
A message asking “Need to speak with a specialist?” will show up with a “Live chat” button underneath. Click the button to initiate the chat.
Before you connect with a representative, you need to select the appropriate option that pertains to your refund. Since you’re requesting a refund on an item, click “My order.”
After making your selection, you’ll then be connected with a representative. Go through the chat session.
If you act fast to request a refund from Instacart and your item is eligible, the company makes the process easy. Should you need help from customer service, it's easy to reach a representative via the live chat option. Have your order details readily available.
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