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ING Bank (Australia) Customer FAQ

Top Answers & How-to Guides

What is ING Bank (Australia)'s Phone Number?

The question we are asked most often is about how to talk to ING Bank (Australia) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I set up online banking?

To establish online banking with ING Bank Australia, one must have an existing account. Customers should visit the official ING...

How do I reset my online banking password?

To reset an online banking password with ING Bank (Australia), users should visit the official website, navigate to the login...
Ask any question you have about ING Bank (Australia) customer service, get an answer now.
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Recent ING Bank (Australia) Customer Questions

We are retiring by the end of the year. If we decided to live in another country, can we still keep our account with ING

Yes, you can still keep your ING account if you are moving abroad. However, some services might be limited and you need to ensure that you comply with the financial regulations of the country you're moving to. It's also important to update your new international address in your ING account. You will still be able to access your account online or through the ING mobile app while you're overseas. Please note that usage of your account and card overseas may incur fees, so refer to the FAQs, terms, and conditions on the ING website for more details.
Asked Mar 18, 2024 4:46 AM

Help me with my ING Bank (Australia) customer service issue

Credit and Financial Guidance

How do I apply for a credit card?

To apply for a credit card with ING Bank (Australia), individuals should begin by visiting their website to explore different...
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Do you offer financial counseling or guidance?

ING Bank (Australia) does not offer direct financial counseling but provides resources like articles and calculators on their...
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Account Management

How do I set up online banking?

To establish online banking with ING Bank Australia, one must have an existing account. Customers should visit the official ING...
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How do I reset my online banking password?

To reset an online banking password with ING Bank (Australia), users should visit the official website, navigate to the login...
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How do I close my ING Bank account?

To close an account with ING Bank (Australia), ensure there are no pending transactions or balances. Then, access online...
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How can I access my account statements?

Customers can typically access their ING Bank Australia account statements through the online banking platform or mobile app....
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Account Types

What types of accounts does ING Bank offer?

ING Bank Australia offers several types of accounts, including the Orange Everyday transaction account, a High-Interest Savings...
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What types of loans does ING Bank offer?

ING Bank (Australia) provides a range of loans including home loans for first-time buyers and refinancing, personal loans for...
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Are there any special accounts for students or young adults?

ING Bank (Australia) has accounts designed for students and young adults, such as the Orange Everyday account, which typically...
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Fees and Charges

What are the fees and charges associated with ING Bank accounts?

ING Bank (Australia) generally offers accounts, like the Orange Everyday, with no monthly fees and no charges for electronic...
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What are the advantages of using ING Bank compared to other banks?

ING Bank (Australia) stands out due to its competitive interest rates on savings and loans, user-friendly online services,...
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Transactions and Services

Can I transfer money internationally using ING Bank?

ING Bank (Australia) does allow international money transfers through online banking. Customers need to provide specific...
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How can I set up direct debit for payments?

Setting up a direct debit with ING Bank (Australia) is simple. Clients need to log into their ING online banking or mobile app,...
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What is the process for disputing a transaction?

Customers of ING Bank Australia can dispute unauthorized or incorrect transactions by first reviewing their transaction history...
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Security

What security measures does ING Bank have in place?

ING Bank (Australia) employs numerous security measures, such as advanced encryption, multi-factor authentication, and account...
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What happens if I forgot my online banking password?

If a user forgets their online banking password with ING Bank (Australia), they can reset it via the bank's online platform by...
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We look to the ING Bank (Australia) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
ING Bank (Australia) issues reported to GetHuman
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