What is the process for disputing a transaction?

When a customer of ING Bank Australia notices an unauthorized or incorrect transaction on their account, there are specific steps they can follow to dispute it. First, it is recommended that the customer reviews their transaction history carefully to ensure that the transaction in question is indeed incorrect or unauthorized. Once confirmed, the next step is typically to gather any relevant details regarding the disputed transaction. This may include the transaction date, amount, and any supporting documentation that may help clarify the situation. Customers can then reach out to ING Bank Australia's customer service team. It is important to provide them with all relevant information pertaining to the dispute. Generally, customers may also have the option to submit a dispute through their online banking platform or mobile application, if available. Upon receiving the dispute, ING Bank Australia will investigate the matter. They will review the information provided and may reach out for further details if necessary. The bank is obliged to respond within a certain timeframe, and customers will be informed of the outcome of the dispute as well as any further actions that may be required. For specific procedures and to ensure that customers are aware of any recent updates, it is advisable to check the official ING website for the most current information and guidelines regarding transaction disputes.