What happens if I forgot my online banking password?

If a customer forgets their online banking password while using ING Bank (Australia), they can typically initiate the password recovery process through the bank's online banking platform. There should be an option or link on the login page that states something like "Forgot Password." By clicking this link, the customer will be guided through a series of steps to reset their password. This may involve verifying their identity, which could be done through the use of registered email addresses, mobile phone numbers, or security questions. After successfully verifying their identity, the customer will usually receive instructions on creating a new password. It is important for customers to choose a strong and secure password to help protect their accounts from unauthorized access. If they experience any difficulties during this process, they may find helpful information on the ING Bank (Australia) web page or in the online banking help section. Always ensure that the customer's information is kept secure throughout this process.