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Hydro-Quebec Customer FAQ

Top Answers & How-to Guides

What is Hydro-Quebec's Phone Number?

The question we are asked most often is about how to talk to Hydro-Quebec customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I update my account information?

To update your account information with Hydro-Quebec, you can easily do so through their online customer portal. Simply log in to your...

Can I set up automatic payments for my Hydro-Quebec bill?

Yes, Hydro-Quebec offers the option to set up automatic payments for your bill. By enrolling in the Pre-authorized Debit (PAD) service,...
Ask any question you have about Hydro-Quebec customer service, get an answer now.
Contact Hydro-Quebec customer service

Power Outage

What should I do if there is a power outage in my area?

In the event of a power outage in your area, please first check your circuit breaker or fuse box to ensure the issue is not internal....
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Account Information

How can I update my account information?

To update your account information with Hydro-Quebec, you can easily do so through their online customer portal. Simply log in to your...
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Payment Options

What are the different payment options available?

Hydro-Quebec offers customers various convenient payment options. Firstly, customers can choose to pay their bills online using their...
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Electricity Usage

What is the average electricity usage for a household in Quebec?

The average electricity usage for a household in Quebec varies depending on various factors such as the size of the dwelling, the number...
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Address Transfer

Can I transfer my Hydro-Quebec services to a new address?

Yes, you can transfer your Hydro-Quebec services to a new address. We understand that moving can be a hectic time and we strive to...
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Environmental Initiatives

What are the environmental initiatives taken by Hydro-Quebec?

Hydro-Quebec is committed to preserving the environment through various initiatives. Firstly, they prioritize the generation of clean...
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Energy-Saving Tips

Are there any energy-saving tips you can provide to reduce my electricity usage?

Yes, we have several energy-saving tips to help reduce your electricity usage. Firstly, ensuring proper insulation and weather-stripping...
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Customer Service

What is the average response time for customer service inquiries?

The average response time for customer service inquiries at Hydro-Quebec is approximately 24 to 48 hours. Our dedicated customer service...
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Automatic Payments

Can I set up automatic payments for my Hydro-Quebec bill?

Yes, Hydro-Quebec offers the option to set up automatic payments for your bill. By enrolling in the Pre-authorized Debit (PAD) service,...
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Help me with my Hydro-Quebec customer service issue

Ask any question you have about Hydro-Quebec customer service. We will do our best to get you answers right away.
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