Humana Customer FAQ

Filing a claim with Humana is straightforward. If you're a member, you typically don't need to worry about this, as most healthcare providers will file claims directly with Humana on your behalf. However, in the case where you need to submit a claim, follow these steps: 1. Complete the appropriate claim form based on the type of service you received. You can find these forms on the Humana website's Resources page. 2. Attach any required supporting documentation such as an itemized bill, proof of payment, or medical records. 3. Mail the completed form, along with the supporting documents, to the address listed on the form. It's critical to submit your claim within the specific timeframe specified in your plan details to guarantee it's considered. It's also recommended to keep copies of all documents for your records.

To change your Humana primary care physician, log into your Humana account. Select 'Claims & Coverage' from the main menu, then click on 'Find a doctor.' Here you can search for a new primary care physician by name or specialty. Once you've chosen a new physician, you may need to call Humana or submit a form to make the change official, depending on your plan's guidelines. Remember, this change can take a few days to process. We encourage you to confirm the change is finalized before scheduling your appointments.

I'm sorry, but I cannot provide a list of in-network behavioral health doctors in a specific zip code. Please log into your Humana account online or through the Humana app, navigate to the 'Find a Doctor' option, and search using your zip code and the specific specialty you need. This tool can help you find in-network providers in your area. Make sure to double-check the in-network status, as it can vary.

Since we are currently unable to predict specific future policies or procedures, we cannot confirm if you will be able to obtain a statement of your expenses for 2023 from Humana. It would depend on the specific plan and policies in place at that time. Humana typically provides policyholders with annual statements of their healthcare costs, but it's advisable to confirm this with Humana as 2023 approaches.

Coverage for aquatic therapy can vary greatly depending upon your specific Humana health plan. Some plans may cover it if deemed medically necessary and prescribed by a doctor, while others may not. It's important to review your individual plan's coverage details or reach out to Humana's customer service for specific information about your own benefits.