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What should I do if I’m having trouble with Hotmail’s spam filter?

Asked 6 months ago
If a user is experiencing difficulties with Hotmail's spam filter, there are several steps they can take to troubleshoot and improve their email experience. First, it is essential to check the junk email folder to understand what types of messages are being filtered out. Sometimes important emails may inadvertently end up in this folder. If that happens, the user can mark those messages as "Not Junk" to help the spam filter learn their preferences. Next, users should ensure that important contacts are added to their address book. Emails from contacts that are saved in this list are less likely to be marked as spam. Additionally, users can adjust their spam filter settings. Within the options menu, they can select the level of filtering they prefer, which ranges from standard to exclusive. If a user is still receiving undesirable spam after making these adjustments, they may consider reporting spam messages by using the dedicated button in Hotmail. This action assists in improving the spam filter's accuracy over time. For further information or specific settings, it is always recommended for users to visit the current web page where additional resources or guidance may be available.
Answered Jun 16th 2025

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