What should I do if I can't send or receive emails on Hotmail?

When a user is unable to send or receive emails on Hotmail, there are several steps that can be taken to diagnose and potentially resolve the issue. First, the user should check their internet connection to ensure it is active and stable. A disrupted or slow connection may impede email functionality. Next, it is advisable to clear the browser cache and cookies, as old data could interfere with how the email service operates. If the problem persists, it may be helpful to try accessing the Hotmail account using a different web browser or device. This can determine whether the issue is isolated to a specific browser or setup. Another important consideration is checking the account for any storage limitations. If the inbox has reached its maximum capacity, incoming messages may be blocked, and outgoing messages may fail to send. Users should also examine any recent changes made to their account settings or the email configuration. It is prudent to verify that there are no filters or rules that might automatically delete or redirect emails. Lastly, users may want to check their spam or junk folders for messages that may have been wrongly categorized. For further assistance, it is advisable to look for relevant help articles on the official Hotmail page, as they may offer additional troubleshooting guidance.