Hertz Customer FAQ

Certainly, to add a second driver to your Hertz rental car booking, you'll need to ensure the additional driver is present at the time of pick-up. He/she must show a valid driver’s license, meet the age requirements, and pay an additional driver fee. These requirements may vary by location. Hertz does allow certain exceptions where additional driver fees may be waived. This includes corporate bookings and drivers who are a domestic partner or spouse. To ensure a smooth process, it's best to include the additional driver's information at the time of booking or upon pickup. Note this information is subject to change, so always be sure to confirm with Hertz.

Yes, when you rent a car from Hertz, a deposit is required. The exact amount may vary depending on several factors, including the type of car you're renting, the length of your rental, your age, and the location of the rental. Typically, the deposit is a hold put on your credit or debit card for the estimated cost of the rental plus a certain percentage for incidentals. The deposit is refunded when the car is returned undamaged and with the correct amount of fuel. Note that the time it takes for the deposit to be returned can vary.

When returning a Hertz rental car in San Diego, bring it back to the location and in the condition specified in your contract, making sure all items that were included in the car when you rented it, like GPS devices, are still there. Follow the rental car return signs at the drop-off location. During business hours, a representative will process your return. Outside of business hours, there should be drop box for keys. Don't forget to take all personal belongings with you and to take note of the car's condition and mileage for your records. It's a good idea to take some photos as proof of condition upon return.

If you've rented a vehicle from Hertz and the windshield has cracked, you should immediately report it to the nearest Hertz location or call the Hertz emergency roadside assistance. If you purchased their Loss Damage Waiver, it should cover the damage unless it was due to an unauthorized or prohibited use of the vehicle. In case you didn't purchase any coverage through Hertz, you may have to rely on your personal car insurance or credit card insurance, depending on their terms. Please note that you are responsible for the vehicle during the rental period, so it's important to address the issue as soon as you notice the damage.

When you pick up your rented vehicle, the cost you should expect to pay includes the rental charge for the vehicle itself, any optional extras you have chosen (like GPS or child safety seats), the cost of rental insurance if you choose to purchase through Hertz, taxes and potentially an airport surcharge if you're picking up at the airport. Please note that if you are using a credit card, Hertz will place a hold on your card for the estimated charges of the rental, plus an additional security deposit. The exact amounts for these charges may vary, so it's always a good idea to confirm with Hertz when making your reservation.