What Do I Do If My Hawaiian Airlines Flight Is Delayed?

Hawaiian Airlines is the largest airline in the state of Hawaii. Based out of Honolulu, Hawaii, the carrier started in 1929 and now flies to 32 destinations. If you have a flight booked with Hawaiian Airlines and the flight has been delayed, follow these steps:

Check the Flight Status Online

1. The first step is to confirm that your flight has been delayed.
2. Go to https://www.hawaiianairlines.com/
3. Check your flight status either by the flight number or the flight route.
4. Fill out the details and select ‘Flight Status.'
5. If your flight is showing as delayed here, move onto the next steps.
6. Hawaiian Airlines will do their best to stay in contact with you about updates of your delayed flight. However, the responsibility ultimately falls on you to stay informed.
7. Your delayed flight will show a new time for departure. Make sure you're at the airport and ready to board well ahead of this new departure time. Keep checking on your flight status every ten minutes or so for updates and changes. For example, sometimes a delayed flight is able to depart at its original time, and passengers will need to be prepared to board for the original time.
8. If your flight is delayed by enough time that it impacts your travels, you can try to reach out to Hawaiian Airlines customer service for more help about your options.

Call Hawaiian Airlines Customer Service

You can call into the Hawaiian Airlines customer service team, explain your situation, and ask about your options. You will need to provide the customer service agent with your legal first and last name, as well as your flight number. Try to call in with a solution already in mind, such as asking for a travel voucher for the flight or for a transfer to a flight on a different route.

Remember, there is no guarantee that you will be offered any other options, but it doesn't hurt to try.

Contact Hawaiian Airlines Customer Service Via Live Chat

Another method of contact for Hawaiian Airlines is via the live chat function. You will need to provide the customer service agent with details that prove your identity, your flight number, and an explanation of the situation. Ask what your options are for the situation to see if any of them are a possible improvement in the delay.

Unfortunately, there is no guarantee that you will be offered any other options.