Greyhound Customer FAQ

We are sorry to hear about your lost luggage. Please report your lost item to the Greyhound Lost and Found service. Provide a detailed description of your luggage and any other relevant information to help locate it.

If you haven't received your ticket email confirmation, check your spam or junk mail folders. Ensure the email address provided during booking was correct. If the issue persists, you can find contact information for Greyhound on this page to get assistance.

If your bus broke down and you need to request a voucher as a form of refund, you can fill out a refund request form on Greyhound's website. Look for the refund or contact section to find the appropriate form to submit your request.

We apologize for the inconvenience that you experienced. In such cases, it is important to remember that as a passenger, you have certain rights. To request a refund, go to Greyhound's official website or get in touch with their customer support. Greyhound typically assesses these situations on a case-by-case basis and it will likely depend on the specific terms of your ticket purchase. Please be ready with all the necessary details about your journey and the incident that occurred.

We're sorry to hear about your experience. As a general policy, Greyhound does offer refunds or exchanges on tickets depending on the type of ticket you've purchased. For non-refundable tickets, you may be eligible for a one-time change before your original travel date, however, there could be potential fees. For refundable tickets, you can request a refund at the original place of purchase. If you believe there has been a mistake or issue, we recommend reaching out to Greyhound customer service directly to discuss your specific situation.