Greyhound Customer FAQ

Yes, passengers are required to present a valid form of identification when boarding a Greyhound bus. This can include a government-issued photo ID, such as a driver's license or passport. An updated ID is recommended to avoid any issues during travel.

Tickets are generally non-transferable and non-refundable, meaning you cannot exchange a ticket for another time if the original ticket holder did not board. However, different policies may apply based on specific ticket types or circumstances. It's best to consult the specific terms of your ticket for clarifications on exchanges or future travel.

We are sorry to hear about your lost luggage. Please report your lost item to the Greyhound Lost and Found service. Provide a detailed description of your luggage and any other relevant information to help locate it.

If you haven't received your ticket email confirmation, check your spam or junk mail folders. Ensure the email address provided during booking was correct. If the issue persists, you can find contact information for Greyhound on this page to get assistance.

If your bus broke down and you need to request a voucher as a form of refund, you can fill out a refund request form on Greyhound's website. Look for the refund or contact section to find the appropriate form to submit your request.