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Gog.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Gog.com Customer Service?

The question we are asked most often is about how to talk to Gog.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Gog.com customer service, get an answer now.
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Recent Gog.com Customer Questions

I purchased a game Far Cry and downloaded it ,and installed but when i press play its not launching

If Far Cry is not launching after installation, ensure your system meets the game's minimum requirements and that all drivers, especially graphics drivers, are updated. Try running the game as an administrator by right-clicking the game's icon and selecting "Run as administrator." You may also verify the game files through the Gog.com client to make sure there are no corruption issues. If the problem persists, consult the troubleshooting section of the Gog.com website for more detailed solutions.
Asked Dec 7, 2025 9:28 AM

Help me with my Gog.com customer service issue

Refunds and Policies

Is there a refund policy for games bought on GOG.com?

GOG.com offers a user-friendly refund policy allowing customers to request refunds within thirty days, provided the game has...
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Are there any discounts or promotions available on GOG.com?

GOG.com regularly features various discounts and promotions on games, especially during seasonal events and holidays. Users can...
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How can I redeem a gift card on GOG.com?

To redeem a gift card on GOG.com, users must log into their account and navigate to the "Games" section or account settings....
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Gameplay and Requirements

Can I play my purchased games on multiple devices?

GOG.com provides a DRM-free experience, allowing users to play their purchased games on various devices. After logging into...
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Do I need an internet connection to play games on GOG.com?

Whether an internet connection is needed for GOG.com games varies by title. Many games can be played offline after being...
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Are there any system requirements for games on GOG.com?

Yes, GOG.com lists system requirements for its games on individual game pages. This includes minimum and recommended specs for...
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Do you offer cloud saves for your games?

Gog.com does offer cloud saving for many games through the GOG Galaxy client, enabling online access to saved progress across...
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What should I do if I encounter a technical issue while playing?

When facing a technical issue while playing a GOG.com game, users should start by checking the game's system requirements,...
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GOG Features and Services

What are GOG Wallet funds and how can I use them?

GOG Wallet funds are a virtual balance in GOG.com accounts used for purchasing games and products on the GOG Store. Users can...
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What is the GOG Galaxy client and how do I use it?

GOG Galaxy is a digital distribution platform for purchasing, downloading, and managing games from GOG.com. Users can create an...
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What is GOG Connect and how does it work?

GOG Connect allows users to link their Steam library to their GOG account, enabling them to claim specific Steam games for free...
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Can I gift a game to someone else on GOG.com?

GOG.com allows users to gift games to others by selecting a gift option during purchase. Users must enter the recipient's...
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How frequently do you update your game offerings?

GOG.com regularly refreshes its game offerings with new releases and classic titles. The platform also features seasonal sales,...
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We look to the Gog.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Gog.com issues reported to GetHuman
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