Is there a refund policy for games bought on GOG.com?

Asked a year ago
Yes, GOG.com has a refund policy for games purchased on their platform. If you are not satisfied with a game, you can request a refund within 30 days from the date of purchase. This policy applies to all games, including those in pre-order status. Refunds are processed as GOG Wallet funds, which can be used towards future purchases on the GOG.com platform. However, there are certain conditions to be eligible for a refund. The game must not have been played for more than 2 hours, downloaded, or activated. Additionally, any bundled bonus content provided with the game must be unused. GOG.com ensures a hassle-free refund process to provide customers with a satisfactory experience.
Adam Goldkamp is the editor / author responsible for this content.
Answered May 3, 2024

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact Gog.com?

If you need to talk to Gog.com customer service, now that you have the answers that you needed, click the button below.
Contact Gog.com

Gog.com

Find a list of many popular Gog.com questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Gog.com Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!