How do I report and recover a hacked Gmail account?

In a nutshell: Gmail is a popular email service that hackers often target for hacking. If you suspect your Gmail account has been hacked, follow these steps to recover it. Start by visiting Gmail.com and entering your

Oct 21, 2024

Introduction

With over one billion users and many great features, Gmail is one of the world's most popular free email services. However, because it's so widely used, hackers often target it. Many people report their Gmail accounts being hacked. If you think your Gmail account has been hacked, this guide will help you recover it. Recovering your Gmail account by changing the password isn’t hard if you can access the necessary recovery tools. These steps will help you reset or change your password, and you will regain access to your account in no time.

Visit Gmail Website

Open your browser and go to Gmail.com.

Enter Log in Details

Enter your email or phone number on the Gmail sign-in page and click ‘Next.’

Verify It's You

Complete the CAPTCHA and click ‘Next.’

Forgot Password

Click the ‘Forgot Password?’ link.

Use a Passkey

This is a new, simple, and secure way to sign in without using your password. You can use your face, fingerprint, or screen lock.

Enter Passkey

If you have a passkey set up on your phone, you’ll be prompted to use it. You can use a different passkey, or you may need to set it up on your tablet.

Verify Your Identity

If you don’t have a passkey set up, click ‘Try another way.’ You’ll be asked to verify with your phone number.

Enter Phone Number

On the Account Recovery page, type in your registered mobile number.

Verification Code

Click ‘Next’ to receive a verification code via SMS or tap ‘Yes’ to confirm a number on your phone. After receiving the code, enter it, click ‘Verify,’ and create a new password.

Recover Without a Phone Number or Email Address

If you can't access your recovery phone number, answer the security questions you set up during account creation. On the “Account Recovery page”, click ‘Try another way’ until you find the option. Type a new password and confirm it to regain access to your account.

If you're still having trouble, contact the Gmail customer support team for further assistance.

Conclusion

Recovering a hacked Gmail account is easy if you follow the right steps. Gmail provides several ways to regain access, such as using a passkey, verifying your identity through a phone number, or answering security questions. You can sign in using your face, fingerprint, or screen lock if you have a passkey set up. If not, you can receive a verification code via SMS or answer security questions to reset your password.

It’s important to act quickly and create a strong new password to prevent future hacking attempts. Stay alert to keep your online accounts safe from hackers.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Gmail Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Gmail in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I report and recover a hacked Gmail account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Gmail

Asked 5 years ago
Updated a month ago
Viewed 2,087,859 times
Gmail
recover gmail account
gmail technical support
Hacked Account
gmail hacked
account access
Hacked Account

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!