© GetHuman Inc.

Glasses.com Customer FAQ

Top Answers & How-to Guides

What is Glasses.com's Phone Number?

The question we are asked most often is about how to talk to Glasses.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Glasses.com customer service, get an answer now.
Contact Glasses.com customer service

Recent Glasses.com Customer Questions

Help me with my Glasses.com customer service issue

Order Management

How Do You Track an Order from Glasses.com?

This guide explicitly helps customers in solving one among many order delivery-related concerns. The few steps listed above on...
Read more

How long does it take to receive my order?

Delivery times for orders with Glasses.com can vary based on product type, prescription needs, and shipping choice. Standard...
Read more

Can I cancel or change my order?

You may be able to cancel or change your order with Glasses.com if it has not yet shipped. However, modifications become...
Read more

Do you offer expedited shipping options?

Glasses.com offers different shipping methods, which may include expedited options for quicker delivery of eyewear. The...
Read more

Returns and Refunds

What is your return policy?

Glasses.com offers a return policy that allows customers to return glasses within 30 days if they are unsatisfied, provided the...
Read more

Can I get a refund if I'm not satisfied with my glasses?

Glasses.com has a customer-friendly return policy that allows refunds for unsatisfactory eyewear within a specific period,...
Read more

Product Offering

Can I try on glasses before buying them?

Glasses.com offers a virtual try-on tool that lets customers see how frames look on their faces using a photo or webcam....
Read more

Do you offer prescription lenses?

Glasses.com offers a selection of prescription lenses, including single vision, bifocal, and progressive options that cater to...
Read more

Do you offer a warranty on your glasses?

Glasses.com generally offers a warranty covering material and workmanship defects, though coverage may vary by brand and style....
Read more

What is your frame sizing guide?

The frame sizing guide at Glasses.com helps customers determine the right eyewear fit by providing lens width, bridge width,...
Read more

Do you offer virtual try-on?

Glasses.com offers a virtual try-on feature that lets customers see how eyewear styles look on their faces without visiting a...
Read more

Shipping Information

What payment methods do you accept?

Glasses.com provides several payment options like major credit cards, PayPal, and financing through services such as Affirm....
Read more

Do you offer international shipping?

Glasses.com focuses on services within the United States and may have limited international shipping options. For the most...
Read more

Promotions and Discounts

Do you offer discounts or promotions?

Glasses.com often has various promotions and discounts, which can fluctuate by season, events, or product lines. Customers are...
Read more

What is your privacy policy?

Glasses.com emphasizes customer privacy and has a policy detailing the collection and use of personal data, which includes...
Read more
We look to the Glasses.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Glasses.com issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!