Glasses.com Customer Service Issues

Hello! I recently bought glasses from your store and intended to use the coupon code "fall40" for a 40% discount on my entire order at checkout. However, there was no option to enter the code during the checkout process as mentioned on your website. I ended up paying the full price without being able to apply the discount. I kindly request assistance in rectifying this issue. My order number is [redacted]. Thank you. Zulma B.

I recently purchased new lenses from Lenscrafters about a month ago, however, they are not working well for me. When I first tried them on at the store, I immediately noticed issues with my side vision being blurry and trouble seeing things far away. I raised my concerns, and the staff advised me to give it two weeks. Due to the pandemic, when I reached out again to Lenscrafters, they were not taking clients at the time and could not offer assistance. I am in urgent need of a solution, especially since I am planning to go on a road trip with my husband soon.

I have had two orders cancelled by glasses.com due to my new prescription. I got my prescription verified at Visionworks, and they confirmed it was readable. Despite this, my insurance benefits were depleted upon placing orders with Glasses.com, and it took over a week for them to be reinstated the first time. I had to reach out to my insurance provider, Superior Vision, to have them reactivated the benefits through their claims department since Glasses.com retained the benefit money. My insurance benefits are still pending reinstatement for the second cancelled order. I am changing jobs soon, and my insurance will be expiring by the end of the month. It's frustrating that there is no direct contact for immediate assistance, and the communication via email is slow and unhelpful, leading to delays and unresolved issues.