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Genuine Parts Customer FAQ

Top Answers & How-to Guides

What is Genuine Parts's Phone Number?

The question we are asked most often is about how to talk to Genuine Parts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the average shipping time for Genuine Parts orders?

The average shipping time for Genuine Parts orders depends on various factors, such as the destination and the availability of the...
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Order Tracking

How can I track my order?

You can easily track your order by logging into your account on our website and checking the status of your order. Once your order...
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About Genuine Parts

What is Genuine Parts?

Genuine Parts is a reputable automotive, industrial, and electrical distributor that operates through various segments, including NAPA...
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Purchase Locations

Where can I buy Genuine Parts products?

Genuine Parts products can be purchased from various authorized dealers and distributors across the country. To find the nearest location,...
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International Shipping

Do Genuine Parts offer international shipping?

Yes, Genuine Parts does offer international shipping. We understand the importance of catering to a global customer base and have expanded...
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Return Policy

What is the return policy for Genuine Parts?

Genuine Parts offers a hassle-free return policy to ensure customer satisfaction. If for any reason you are not completely satisfied...
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Payment Methods

What payment methods does Genuine Parts accept?

Genuine Parts offers a range of convenient payment methods to cater to diverse customer needs. We accept major credit cards such as...
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Product Warranty

Does Genuine Parts offer any warranty on their products?

Yes, Genuine Parts offers a warranty on their products. We stand behind the quality and performance of our products, and we want our...
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Order Modification

Can I cancel or modify my order after it has been placed?

Yes, you can cancel or modify your order after it has been placed with Genuine Parts. We understand that circumstances may change or...
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Compatibility

Are Genuine Parts products compatible with other brands?

Yes, Genuine Parts products are designed to be compatible with a wide range of brands. Our product development team takes great care...
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Retail Locations

Does Genuine Parts have any physical retail locations?

Yes, Genuine Parts has several physical retail locations across various regions. We understand the importance of convenient access...
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Shipping Time

What is the average shipping time for Genuine Parts orders?

The average shipping time for Genuine Parts orders depends on various factors, such as the destination and the availability of the...
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Help me with my Genuine Parts customer service issue

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