What should I do if I receive a damaged item?

If a customer receives a damaged item from Footstar, Inc., it is important to address the situation promptly. The first step would be to carefully document the damage by taking clear photographs of the item and its packaging. This documentation can be helpful if a return or exchange is necessary. Next, the customer should check the current Footstar website for specific instructions regarding returns or exchanges. Footstar typically has a return policy that outlines the steps to take in situations like this, including how to initiate a return process for damaged goods. It is advisable to provide the order number and any relevant details when making a return request. Customers may also want to check if there are tags or labels that need to be preserved for the return. Following the outlined process will help ensure a smooth resolution, whether that involves a refund or a replacement. Staying informed by referring to the official website can provide additional resources and guidance.