Fiverr Customer FAQ

A verified account on Fiverr indicates that the platform has confirmed your identity or specific details, enhancing trust. An approved account typically means that your profile, gig offerings, or service has met Fiverr's standards and guidelines, allowing you to start selling. Verification focuses on identity validation, while approval pertains to the quality and compliance of your offerings. Both processes contribute to building a reliable marketplace.

To change your phone number or reset your security question without access to your phone number or remembering the question, you will need to follow the account recovery options available on Fiverr. Look for the account recovery or help section for steps to regain access. Please ensure that you provide any necessary verification to confirm your identity. Once you regain access, you can update your phone number and security question accordingly.

We're sorry to hear you're experiencing troubles with the W9 form. The W-9 form is a U.S. tax form for businesses and freelancers, used by Fiverr to report your earnings to the IRS. If you have issues, it's important to check all the fields carefully, ensure your information is accurate, and compare it with your official tax documents. Remember, the fields should match the name and taxpayer ID number type (social security or employer identification number) that you'll use on your tax return. Regrettably, we can't help with specific tax-related queries; we advise you to consult a professional tax advisor for further assistance.

To delete your Fiverr account, first, you need to sign in. Then, click on your profile picture in the top right corner which will let you see a dropdown menu. From there, select 'Settings.' As you scroll down, you'll find the option 'Deactivate Account' under the 'Account Actions' section. Click on that. There, you'll be given choices for deactivation reasons. Select the option which fits your reason and explain why you're leaving in the provided box, then click 'Deactivate Account'. You will be asked for your password to confirm. Please note that deactivation is irreversible. All your gigs, information, and accounts will be permanently deleted.

We're sorry to hear about your account. Fiverr may disable a user's account due to violations of Fiverr’s Terms of Service. If you believe your account was disabled by mistake, you should reach out to Fiverr's Customer Support team directly for resolution. Please ensure that in your communication, you provide detailed information about what happened and any relevant supportive documents/screenshots. Fiverr team will review your case and provide you with information regarding the reactivation process, if possible. Bear in mind, it may take some time, so patience is key during this process.