Filipino Channel Customer FAQ

If your TFC is displaying a message to acquire the network, it usually indicates a connectivity issue. Please check your internet connection to ensure it is working properly. Restart your modem or router and try again. Additionally, ensure that your device is connected to the internet and that the TFC app is up to date. If the issue persists, troubleshooting options specific to your device may help resolve the problem.

Yes, you can install I WANT TFC on multiple devices, including your televisions, as long as they support the app and you have the necessary subscriptions. Each device will need to have the app installed, and you may need to sign in with the same account to access your content across all TVs.

To resolve the issue of receiving back episodes of Batang Quiapo instead of the current one, try clearing your app’s cache or data, or check if there are updates available for the app. Ensure that you’re using the correct schedule or time zone settings. Also, verify your subscription status to confirm access to the latest episodes. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.

To reactivate your TFC account, you can visit the Filipino Channel website and follow the instructions provided for account management. There should be an option to log in and manage your account settings, including reactivation. If you encounter any issues, there is a link to the most up-to-date contact information right here on this page for further assistance.

Replacing your TFC box is a straightforward process. Typically, if you're facing reception and sound issues, we recommend you to contact your provider first to troubleshoot the problems. In many cases, they may be resolved without needing a replacement. If the issues prevail, you could request a replacement box from your provider. There may be fees associated, so ensure you ask about this. Follow their instructions for returning your existing box and installing the new one. Remember your replacement unit may take a couple of days to arrive, depending on your provider's shipping process.