Contacting your local FedEx office is easy and you have plenty of options. You may contact them on the phone, through email, or by filing a claim. Social media sites, live chat, and the help desk may be great options as well. Alternatively, you may go directly to the physical offices.
If you wish to contact your local FedEx office, you have plenty of options. You can view the locations on the FedEx website. When you open the locations on the site, you can find their details including the contact information. The best ways to contact FedEx include:
1. Contacting them Over the Phone
There are many phone numbers that you can use to contact FedEx. The option you choose depends on your specific needs. You can find the list of numbers on their website. The general phone number is appropriate for all customer service needs.
After dialing the main customer service number, you will be given a few automated options. You need a touchtone phone to pick an option. If you cannot access a touchtone phone, you may use the FedEx voice-operated option.
Your phone will take you through a list of options. They include 'schedule a pickup,' 'track a package,' and 'order supplies.' Pick the option that applies to your situation.
If you don't need to go through with the options, you can skip directly to the option of speaking with a representative. You will be connected with one who may help you find the help you need.
2. Contacting Them Through Email
You may use email to contact your local FedEx office. You may find their email contact details online. You have to fill out a contact form online if you wish to reach them via email.
In the form, choose a label that matches your inquiry. The labels may include 'Account Inquiry,' and 'Online Print Technical Support.' If you cannot find a label that matches your problem, choose 'other.'
Enter your basic information including your name, address, and email address. If you have questions about a specific shipment, you need to provide its specific details. It includes the sender's name, the recipient's name, the shipment date, and the tracking number.
3. File a Claim
Filing a claim online is another way to contact FedEx. Alternatively, you may fill in the form and mail it out to the company. After filling out the form, FedEx will automatically fill in the details of your shipment.
You will need to entre details such as the email addresses of both the recipient and the sender, the company name, and the address.
You also need to fill in the package information. Explain why you are sending your claim. Common reasons to file a claim include a lost package, and a damaged package. If your package was damaged, you should describe the type of damage.
Sending In a Form
If you choose to file a claim online, you have the option of submitting it via fax or mailing it to the physical address. You may submit it online or send it via email.
Facebook/Twitter
If you don't mind seeking help in public, Facebook and Twitter may be great support options. You get the chance to learn from members of the public as well as customer service agents.
The Help Desk
The FedEx help desk is the first support option for most customers. It has plenty of help pages that may contain helpful tips, suggestions, and reminders. The help desk allows you to learn from the experiences of other FedEx users.
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