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Estee Lauder Customer FAQ

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What is Estee Lauder's Phone Number?

The question we are asked most often is about how to talk to Estee Lauder customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Estee Lauder Customer Questions

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Ordering and Payments

How do I apply a promo code at checkout?

To use a promo code on the Estee Lauder website, you need to add items to your cart and proceed to checkout. Look for the promo...
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Can I track my order online?

Yes, Estee Lauder enables customers to track orders online through a link in the confirmation email. This allows them to...
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What are the accepted payment methods on the Estee Lauder website?

The Estee Lauder website offers various payment methods, including major credit cards, debit and prepaid cards, PayPal, and...
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Products and Samples

What are the most popular Estee Lauder products?

Estee Lauder has several popular products, including the Double Wear Stay-in-Place Makeup for its long-lasting coverage,...
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Can I get a sample of an Estee Lauder product before purchasing?

Estee Lauder often provides samples at beauty counters and department stores, subject to availability. Customers can ask beauty...
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Are there any exclusive online products available?

Estee Lauder does indeed offer exclusive online products that are not sold in stores, including limited editions and special...
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Returns and Issues

What is the Estee Lauder return policy?

Estee Lauder has a customer-friendly return policy allowing returns of unused items within about thirty days of purchase....
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What should I do if I receive the wrong product?

If an incorrect product is received, first verify your order against your confirmation details. If an error is confirmed,...
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Animal Testing and Ingredients

Are Estee Lauder products tested on animals?

Estée Lauder is committed to a cruelty-free approach and does not test its products on animals. The brand advocates for...
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What ingredients are in some of the best-selling Estee Lauder products?

Estee Lauder's best-selling products utilize a variety of innovative ingredients. The Advanced Night Repair Serum features...
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Shipping and Loyalty

What is the Estee Lauder loyalty program?

Estee Lauder's loyalty program, Estee Rewards, enhances shopping with exclusive benefits and points for purchases redeemable...
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Does Estee Lauder offer international shipping?

Estee Lauder does provide international shipping, but options vary by country. Customers can check the Estee Lauder website for...
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Can I earn loyalty points on promotional items?

Estee Lauder's loyalty program may or may not grant points for promotional items, as policies can vary by promotion. It is best...
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We look to the Estee Lauder issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Estee Lauder issues reported to GetHuman
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