What should I do if I receive the wrong product?

Receiving the wrong product can be quite frustrating, and it is important to address the situation promptly. Estee Lauder, like many companies, has procedures in place for resolving such issues. The first step is to verify the contents of your order. Check your order confirmation email or online order history to ensure that you indeed ordered the product you expected. It is helpful to compare the product received with the details on your confirmation. If you have confirmed that an error has occurred, the next step is to refer to the return or exchange policy provided by Estee Lauder. This policy typically outlines the process for returning items and includes instructions on how to initiate a return. Estee Lauder often provides options for customers to return products either through their website or via customer service. You may be required to provide basic information such as your order number and details about the incorrect product received. After submitting the necessary information, you should receive guidance on returning the incorrect item and obtaining the correct one. It is also prudent to keep any packaging or shipping materials until the issue is resolved, as these may be required for the return process. For specific details about returns, exchanges, or to gather further information, it can be beneficial to visit the Estee Lauder website. It often contains updated information regarding their customer service policies and procedures. This way, you can handle the situation efficiently and ensure that you receive the product you originally ordered.