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Entergy Corp. Customer FAQ

Top Answers & How-to Guides

What is Entergy Corp.'s Phone Number?

The question we are asked most often is about how to talk to Entergy Corp. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Check My Account History with Entergy?

There are many different ways to access their account history with Entergy. The easiest way is to send them an email. All you...

What payment options are available for paying my Entergy bill?

Entergy provides multiple payment options, including online payments, mobile app transactions, phone payments, in-person...
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Recent Entergy Corp. Customer Questions

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Account Management

How Do I Check My Account History with Entergy?

There are many different ways to access their account history with Entergy. The easiest way is to send them an email. All you...
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What payment options are available for paying my Entergy bill?

Entergy provides multiple payment options, including online payments, mobile app transactions, phone payments, in-person...
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Can I set up automatic bill payments with Entergy?

Yes, Entergy allows customers to set up automatic bill payments, enabling monthly deductions from a chosen bank account....
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What are the accepted forms of payment for my Entergy bill?

Entergy allows various payment methods for bill settlement, including online payments via credit or debit cards, automatic...
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How does Entergy calculate my bill?

Entergy determines customer bills using a formula based on energy consumption in kilowatt-hours, with charges depending on...
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Safety and Assistance

What should I do if I smell gas in my home or neighborhood?

If a person smells gas, it is critical to take immediate action as it may indicate a gas leak. They should evacuate everyone...
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What assistance programs are available for low-income customers?

Entergy provides various assistance programs for low-income individuals, including the Energy Assistance Program, LIHEAP for...
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Outage Reporting

What is the average response time for power outages?

The time it takes for Entergy to respond to power outages depends on factors like severity and location. They generally aim for...
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How do I report a power outage?

Customers can report power outages to Entergy via their website, mobile app, or dedicated phone line, depending on their...
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What should I do if my power goes out during a storm?

In the event of a power outage during a storm, staying calm and checking if the outage is local or widespread is key. Have a...
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What is the timeframe for restoring power after an outage?

The power restoration timeframe after an outage varies based on factors like the outage's cause and severity. While minor...
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Can I get updates on my power restoration status?

Customers can obtain updates on their power restoration status from Entergy Corp. by visiting their website for real-time...
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Energy Efficiency

Are there programs to help with energy efficiency improvements?

Entergy Corp. provides diverse programs aimed at enhancing energy efficiency for customers. These initiatives support both...
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Does Entergy offer renewable energy options?

Entergy offers a range of renewable energy choices, including investments in wind and solar energy projects. The company aims...
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We look to the Entergy Corp. issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Entergy Corp. issues reported to GetHuman
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