If you accidentally signed up for the platform or believe you are eligible for a refund, you can get help with these tips.
EliteSingles.com is an online dating platform that launched in 2009. It's meant for a more "mature" and educated crowd. The platform boats that 85% of members have an above-average education.
If you accidentally signed up for the platform or believe you are eligible for a refund, you can reach follow the below step-by-step instructions.
Go to https://support.elitesingles.com/hc/en-us/requests/new
Select the 'Contact Us' button near the top of the page.
You will be asked to submit your email address, a subject line, and a description of your request. For your subject line, write something along the lines of "Requesting a refund because of X." In the description box, make sure to provide as much information as possible. This will help the EliteSingles Customer Care team assist you more effectively. Include information such as the charge amount, the charge date, your account number, and why you believe you are eligible for a refund.
Under the 'Please select the topic that your request is related to,' from the scroll-down menu, choose the 'Payment' option.
You are able to attached files to verify your claims.
Select 'Submit.'
You will receive a response from the EliteSingles Customer Care team within a few business days with a confirmation if your request has been approved or denied.
If you would prefer to speak to a person, you can contact the EliteSingles Help Desk Support.
If you are not signed in to your account, select 'Log In' in the top right corner. You can sign in to your Twitter account with your phone number, email or username, and password.
You cannot send EliteSingles a private direct message on Twitter. However, if you have a complaint, you can send a public tweet and tag them. There is a chance they will reach out to you about your refund request.
Select 'Tweet' on the left side of the screen.
Type '@EliteSingles,' if it's not already prepopulated. Type out your message and click 'Tweet.'
You will get notified via your Twitter app if they respond to you. Note that it's not guaranteed that they will respond to you at all.
Note that the official EliteSingles policy is that no refunds are issues for premium subscriptions. Exceptions include if you cancel your membership within the first three days of signing up for the services and you paid in advance. EliteSignals will not refund your payments if they had to cancel your membership due to a breach of terms & conditions from the client.
Additionally, if a user cancels their membership halfway through a pay period, they will still be charged for their current pay period. A renewed subscription is not eligible for a refund.
If you have used the paying service of the platform (such as sending messages), you have waived your right to revoke the contract.
Refund policies for EliteSingles vary slightly from state to state.
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