What should I do if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Eilatan.com, there are several steps that they can take. First, it is essential to inspect the item upon arrival. If any damage is noticed, it is beneficial to document the issue with clear photos, as this can be helpful for any necessary follow-up. Next, customers should refer to the return and exchange policy that is typically provided on the Eilatan website. This policy outlines the steps to take for returning or exchanging defective items. Generally, customers will need to initiate a return request within a certain period after receiving the product. It may also be necessary to securely package the item before sending it back to prevent any further damage during transit. When preparing the return, it is advisable to include all original packaging materials, accessories, and any paperwork that came with the item, as this may be required for a full refund or replacement. Lastly, for specific instructions on how to process the return or exchange, customers can look on the Eilatan website for contact information or detailed guidelines related to returns. Following these steps will usually ensure that the matter is resolved satisfactorily.