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Eddie Bauer Customer FAQ

Top Answers & How-to Guides

What is Eddie Bauer's Phone Number?

The question we are asked most often is about how to talk to Eddie Bauer customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I update my account information?

To update your account information, simply log into your account on the Eddie Bauer website. From there, you can navigate to the "My...

Do I need an account to make a purchase?

No, you do not need an account to make a purchase at Eddie Bauer. We offer the convenience of a guest checkout option, allowing you...
Ask any question you have about Eddie Bauer customer service, get an answer now.
Contact Eddie Bauer customer service

Gift Cards

How Do I Request a Refund to a Gift Card from Eddie Bauer?

If you made a purchase from Eddie Bauer with a gift card, you can get a refund in the form of a new e-gift card. You can ship online...
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How Do I Buy a Gift Card from Eddie Bauer?

After logging in to your account, you can buy an Eddie Bauer gift card. Click Gift Card. Select the gift card you want to purchase....
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How Do I Check the Balance on My Eddie Bauer Gift Card?

Checking your Eddie Bauer gift card balance can be done via telephone or in-store, but the quickest, easiest way is by using the online...
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How Do I Send Someone a Eddie Bauer Gift Card?

Eddie Bauer provides three main methods of sending a gift card to someone. You can send it via email or text by purchasing an e-card...
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How Do I Use My Eddie Bauer Gift Card for My Purchase?

Once you have a gift card, log in to your account at Eddie Bauer. Find the item you want and add it to your cart. Enter your billing...
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What Do I Do If My Eddie Bauer Gift Card Balance Won’t Load?

If you're having trouble loading your Eddie Bauer gift card balance, you do a few things you can try. If you have multiple gift cards,...
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Order Tracking

How do I track my order?

To track your Eddie Bauer order, simply log into your account on the website. From there, you can navigate to the "Order History" section...
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Account Information

How do I update my account information?

To update your account information, simply log into your account on the Eddie Bauer website. From there, you can navigate to the "My...
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Return Policy

What is Eddie Bauer's return policy?

Eddie Bauer has a hassle-free return policy to ensure complete customer satisfaction. If for any reason you are not fully content with...
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Can I return items purchased online to a physical store?

Yes, you can conveniently return items purchased online to any Eddie Bauer physical store. By returning your online purchase to a store,...
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How long do I have to return an item?

You have the flexibility to return any Eddie Bauer item within 1 year of the purchase date. We want our customers to be completely...
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Payment Methods

What payment methods does Eddie Bauer accept?

Eddie Bauer accepts several payment methods for convenient shopping experience. You can make your purchases using major credit cards...
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Account Creation

Do I need an account to make a purchase?

No, you do not need an account to make a purchase at Eddie Bauer. We offer the convenience of a guest checkout option, allowing you...
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Shipping Options

What shipping options are available?

Eddie Bauer provides several shipping options to meet customers' needs. Standard shipping is available for a flat rate and typically...
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Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed, but the availability to do so depends on the status of your order....
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International Shipping

Do you offer international shipping?

No, Eddie Bauer does not currently offer international shipping. At this time, we only ship within the United States and its territories....
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Rewards Program

What is the Eddie Bauer rewards program?

The Eddie Bauer rewards program is a loyalty program designed for our valued customers. By joining the program, members have the opportunity...
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Clothing Sizing

What size should I order for clothing?

To determine the correct size for your clothing, we recommend referring to our comprehensive size chart available on our website. This...
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Help me with my Eddie Bauer customer service issue

Ask any question you have about Eddie Bauer customer service. We will do our best to get you answers right away.
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