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Eddie Bauer Customer FAQ

Top Answers & How-to Guides

What is Eddie Bauer's Phone Number?

The question we are asked most often is about how to talk to Eddie Bauer customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I track my order?

To track an order from Eddie Bauer, customers can visit their official website and log into their accounts to access order...

How do I update my account information?

To update account information for Eddie Bauer, one should log into their online account and navigate to "Account Settings" to...
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Gift Cards

How Do I Request a Refund to a Gift Card from Eddie Bauer?

If you made a purchase from Eddie Bauer with a gift card, you can get a refund in the form of a new e-gift card. You can ship...
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How Do I Buy a Gift Card from Eddie Bauer?

After logging in to your account, you can buy an Eddie Bauer gift card. Click Gift Card. Select the gift card you want to...
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How Do I Check the Balance on My Eddie Bauer Gift Card?

Checking your Eddie Bauer gift card balance can be done via telephone or in-store, but the quickest, easiest way is by using...
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How Do I Send Someone a Eddie Bauer Gift Card?

Eddie Bauer provides three main methods of sending a gift card to someone. You can send it via email or text by purchasing an...
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How Do I Use My Eddie Bauer Gift Card for My Purchase?

Once you have a gift card, log in to your account at Eddie Bauer. Find the item you want and add it to your cart. Enter your...
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What Do I Do If My Eddie Bauer Gift Card Balance Won’t Load?

If you're having trouble loading your Eddie Bauer gift card balance, you do a few things you can try. If you have multiple gift...
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Order and Account Management

How do I track my order?

To track an order from Eddie Bauer, customers can visit their official website and log into their accounts to access order...
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How do I update my account information?

To update account information for Eddie Bauer, one should log into their online account and navigate to "Account Settings" to...
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Do I need an account to make a purchase?

Eddie Bauer allows purchases without needing an account, enabling a quicker shopping experience. However, creating an account...
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Can I cancel or change my order after it has been placed?

Once an order is placed with Eddie Bauer, changes or cancellations are usually limited to a short period before shipping...
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What is the process for tracking my return?

Eddie Bauer offers a clear method for tracking returns. After initiating a return, customers receive an email with instructions...
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Return and Exchange Policies

What is Eddie Bauer's return policy?

Eddie Bauer has a customer-friendly return policy allowing returns or exchanges within one year of purchase for unworn and...
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Can I return items purchased online to a physical store?

Eddie Bauer allows customers to return online purchases at their physical stores for convenience. It is recommended to bring...
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How long do I have to return an item?

Eddie Bauer's standard return policy allows for returns within thirty days for a full refund, while many items like outerwear...
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Can I exchange items purchased online in-store?

Eddie Bauer does permit customers to exchange online purchases at their retail locations for added convenience. Items must be...
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Shipping and Payment Information

What payment methods does Eddie Bauer accept?

Eddie Bauer accepts major credit cards like Visa, MasterCard, American Express, and Discover, as well as PayPal for online...
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What shipping options are available?

Eddie Bauer provides several shipping options, including standard delivery within three to five business days, expedited...
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Do you offer international shipping?

Eddie Bauer provides international shipping options for customers globally, but the specifics vary by destination. During...
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Rewards and Sustainability

What is the Eddie Bauer rewards program?

The Eddie Bauer rewards program rewards loyal customers with points for their purchases, leading to various discounts and...
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What sustainability initiatives does Eddie Bauer have?

Eddie Bauer prioritizes sustainability through various initiatives, including the use of sustainable materials, participation...
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Size and Product Information

What size should I order for clothing?

To choose the right clothing size from Eddie Bauer, it is important to use their size chart based on measurements like bust,...
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How do I find size guides for different products?

Customers can find size guides for Eddie Bauer products by visiting the website, where size information is typically available...
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Are Eddie Bauer items eligible for sales and promotions?

Eddie Bauer regularly promotes sales on various items, including seasonal collections, clearance, and specific categories like...
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Eddie Bauer issues reported to GetHuman
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