You can recover your EZ Pass Massachusetts account online or by speaking with a customer service agent. If you forgot your password, the 'Forgot password?' link makes the recovery process fast. You may seek additional help on the phone or the help desk.
EZ Pass is a toll-collection system. The electronic system eliminates coins, toll tickets, and cash from the process of toll-collection. With their accounts, drivers can pay tolls in advance. They complete payments using electronic devices on their windshields.
If you forgot your EZ Pass Massachusetts password, you can reset it by providing your username and using the 'forgot password?' link. If you can't click on the 'forgot password' link, you can recover the email you previously used. Alternatively, you may contact the customer service team and ask for help.
If you contact the customer service agents, they will confirm that the email address you provide matches the one in your account. They may ask you to provide your account number or transponder number.
Recovering a Lost or Stolen EZ Pass Tag
If you suspect that your EZ Pass tag is lost or stolen, you should contact the customer service team as soon as possible. You may report the matter by contacting the support agents on the phone. They are always available and ready to help. Before contacting them, have your tag number and the PIN you used in the application process.
This is what will happen after you submit your report;
1. You will no longer be charged for tolls incurred after submitting your report
2. You will need to pay a cost to replace your tag
3. EZ Pass will deactivate your tag and issue you a new one
4. You will retain your account number
5. If you find your tag after submitting a stolen or lost report, you can no longer use it. you can return it and request a refund
6. You will need to pay a new deposit unless you chose 'Credit Card' to be your method of payment
If You Forgot Your Transponder
When in a Members Only Lane, don't stop or try to back up. When in a staffed toll lane, you have to pay your full –fare toll in cash. When in toll lanes, an image of your vehicle will be captured. If you have listed your car's license plate on your EZ Pass account, they will send the toll to your EZ Pass account. However, you will be responsible for the full fare of the transactions.
Contacting the Support Team
If you experience any challenges when trying to recover your EZ Pass Massachusetts account, you may contact the customer service team. The best way to contact EZ Pass Massachusetts is on the phone. You will be connected with a support agent fast. The customer service agents can help you with any issues that you are experiencing. Explain the nature of your problem and the type of support you hope to receive.
If you don't necessarily need to speak with an agent, you may seek support on the help desk. The EZ Pass Massachusetts help desk is the first support option for many customers. It contains lots of comprehensive topics, targeted suggestions, and answers to some of the most common questions. The help desk allows you to learn from the accounts of others who may have experienced similar problems in the past. If, when going through the help pages, you end up exchanging messages with support representatives, they may suggest that you try contacting them on the phone.
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