You can change the credit card on file with E-ZPass New Jersey on your account. If you can't change it on your account, you may contact the customer service team and seek assistance. If you lost your credit card, call your credit card company and report it lost or stolen. You also need to contact the E-ZPass New Jersey support team and inform them. You can start using your secondary credit card as the primary one. Contact the customer service team on the phone or the help desk if you need additional help.
How Do I Change the Credit Card on File With E-ZPass New Jersey?
E-ZPass is an electronic collection system that facilitates toll collection without the use of takes cash and toll tickets. Drivers create an account and tolls can be automatically calculated and taken from their prepaid account.
You can change the credit card on file with your E-ZPass New Jersey in a few simple steps. If you have been issued a new credit card, log in to your account and find the option ‘Add/Update Credit Card.' alternatively, you may contact the customer service team and ask for help. They will help you update your credit card on file.
If You Lost Your Credit Card
If you have lost your credit card, you should contact the credit company as soon as possible. After reporting the loss, contact the E-ZPass New Jersey support team and report the loss. If you can't contact them on the phone, you must visit one of their Customer Service Centers.
You have to find an alternative mode of payment. If you have registered a second credit card on your account, it will become your new primary card. Your charges will be applied to the card.
Changing Your E-ZPass New Jersey Payment Mode
You can change the mode of payment on your E-ZPass New Jersey card whenever you want. Log in to your account and find the option ‘Payment Method.' You may change from cash/check payments to credit card. However, your account balance must be higher than or at least equal to a specified threshold amount. You may also contact them on the phone and get help.
You shouldn't use your E-ZPass when your account balance is zero. Wait until you replenish it. Until then, remove the tag from your car. For credit card customers, your account is replenished as soon as your account balance is lower than 25% of the specified replenished amount. Cash/check customers must pay the full cash toll immediately. If you try to use your tag even though there is a low balance in your account, your account may be revoked.
If You Forgot to Make a Payment
You don't have to worry about missed payments is you use the ‘Automatic Replenishment' feature. With the feature, your account is automatically replenished whenever your balance is low. If you are a Cash and check customer, you must pay the full cash toll until your account payment is updated. You can't use E-ZPass Only lanes until then.
Contacting the Support Team
You may contact E-ZPass New Jersey? If you need any type of help. The best way to contact them is on the phone and ask to speak with a support representative. It is the only option to speak directly with an agent and you can get help fast. You may contact them for help with any other issues or questions.
Before contacting the customer service team directly, consider seeking support on the help desk. On the help pages, there are answers to some of the most common questions. You can also learn from the experiences of other customers.
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