If Dunkin' Donuts' balance checker shows the wrong balance for your gift card, or if it won't load any balance at all, you probably shouldn't use your gift card until you fix the problem. To do that, double-check your card's PIN and card number and re-enter them, check your device's internet connection, report the problem to Dunkin' Donuts, and look for evidence of hacking or theft.
Dunkin' Donuts lets you easily check your gift card's balance online. If the Dunkin' Donuts balance checker won't load your card's balance, or if it shows an incorrect balance, then you either have a problem with the balance checker or with your Dunkin' Donuts gift card. In any case, you shouldn't use the card again until you fix the problem. This article will help.
The most likely explanation for the system not finding your gift card is that you submitted the wrong information. Try entering the gift card number and PIN again, and double check them before hitting the Submit button. If you have a physical Dunkin' Donuts card, look on the back of the card. The PIN is the shorter number on the left, the gift card number is the longer number on the right. You may need to remove a scratch-off sticker before you can see the PIN. If you have a Dunkin' Donuts eGift card, check in the delivery email.
If the balance checker won't work, disconnecting before it loads your balance, check your device's internet connection. If it's lost its connection, the balance checker can't get the information it needs from Dunkin' Donuts' server. If it still has a connection, Dunkin' Donuts' server is probably experiencing technical difficulties. If you just wait a while, Dunkin' Donuts' IT teams will probably fix the problem. If the problem persists, Dunkin' Donuts might not know about it. Report it to the customer service department to get repairs started.
If the balance checker shows an incorrect, low balance, you have a more serious problem. If you are checking the balance of a physical Dunkin' Donuts gift card, make sure it isn't missing. If it is missing, someone might have stolen it.
If you are checking the balance of a Dunkin' Donuts eGift card, take a look at the recent transactions in your Dunkin' Donuts account. If there are gift card purchases you didn't make, someone has your eGift card numbers or has even hacked your account. Change your Dunkin' Donuts account's password for security.
If your card was stolen or your account hacked, report the problem to a Dunkin' Donuts representative. You can also file a police report, but there's not likely much they can do.
If you need help with your balance checker problem, you can contact a Dunkin' Donuts customer service representative on the company help forum or by phone.
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