© GetHuman Inc.

Drugstore.com Customer FAQ

Top Answers & How-to Guides

What is Drugstore.com's Phone Number?

The question we are asked most often is about how to talk to Drugstore.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I update my account information?

To update account information on Drugstore.com, users should log in with their email and password, then navigate to the account...

How do I manage subscription orders on Drugstore.com?

To manage subscription orders on Drugstore.com, customers can access their account's subscription section to view active...
Ask any question you have about Drugstore.com customer service, get an answer now.
Contact Drugstore.com customer service

Recent Drugstore.com Customer Questions

Help me with my Drugstore.com customer service issue

Account Management

How can I update my account information?

To update account information on Drugstore.com, users should log in with their email and password, then navigate to the account...
Read more

How do I manage subscription orders on Drugstore.com?

To manage subscription orders on Drugstore.com, customers can access their account's subscription section to view active...
Read more

Payment and Shipping

What payment methods do you accept?

Drugstore.com provides a variety of payment options including major credit and debit cards, health savings accounts, flexible...
Read more

What are the shipping options available?

Drugstore.com offers various shipping methods, including standard and expedited shipping, with potential free shipping...
Read more

Do you offer international shipping?

Drugstore.com mainly serves customers within the United States and does not generally offer international shipping. Customers...
Read more

Order Tracking and Changes

Can I track my order?

Customers can track their Drugstore.com orders after confirmation via an email containing a tracking number. By entering this...
Read more

Can I cancel or change my order after it has been placed?

Drugstore.com allows changes or cancellations within a limited time after placing an order. Once items are in processing or...
Read more

What is the policy for back-ordered items?

Drugstore.com's back-order policy informs customers when items are temporarily unavailable but expected soon. Customers receive...
Read more

Returns and Refunds

What is your return policy?

Drugstore.com typically allows non-prescription items to be returned within thirty days if unused and in original packaging....
Read more

Can I return products purchased on Drugstore.com?

Yes, Drugstore.com allows returns under certain conditions, typically within a specific timeframe as long as items are in their...
Read more

Product Information

Are all the products on Drugstore.com approved by regulatory authorities?

Most products on Drugstore.com, especially over-the-counter medications, are generally FDA approved, ensuring safety and...
Read more

Are there any restrictions on purchasing certain medications?

Drugstore.com implements various purchasing restrictions on medications to ensure safety and comply with regulations....
Read more

Are there age restrictions for purchasing certain medications on Drugstore.com?

Drugstore.com enforces age restrictions on certain medications to promote safe distribution, particularly for over-the-counter...
Read more

What types of health and beauty products are available on Drugstore.com?

Drugstore.com provides an extensive range of health and beauty products, including over-the-counter medications, vitamins,...
Read more

Discounts and Loyalty

Do you offer discounts or promotions?

Drugstore.com offers various discounts and promotions, including seasonal sales and special offers on certain products....
Read more

What is the loyalty program and how does it work?

The loyalty program at Drugstore.com is a points-based system rewarding customers for various actions like purchases and...
Read more

Does Drugstore.com offer rewards for repeat purchases?

Drugstore.com has a rewards program for loyal customers, allowing them to earn points on purchases and special promotions....
Read more
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!